Overall Satisfaction with UKG Ready
UKG Ready (formally known as Kronos WFR) is being used across the entire agency for HR management, timekeeping, & payroll. It streamlines our HR, payroll, and employee experience.
- Reporting
- Position management
- Labor allocation
- Payroll, payroll, payroll: Manual checks are a HUGE issue as well as updates to the subject wages when a manual is needed.
- Knowing the customer's needs at implementation would help.
- Positive: We have had better reporting with UKG Ready.
- Negative: We still have no benefit integration with our external benefit administrator after 2 years on the UKG Ready Platform. The first attempt that took 2 years failed and now UKG wants us to pay for a single directional integration. This has cost excessive staff hours for manual intervention.
- Negative: Any payroll adjustment requirements are not easy and the UKG Process is outdated. We recently had a payroll issue and were forced to issue a 2nd payroll but the payroll was delayed because UKG cannot (will not) process the same day. This is unacceptable and since Kronos and Ultimate Software merged, Ultimate software was able to process same day as are many other payroll companies that do not have as much power as UKG Ready does.
- Positive: We are able to use position management for better budgeting. There could be some upgrades to this module, but it does do what was promised.
- Negative: Quarterly and year-end closeouts are 3rd business days, which is not always possible. Very inflexible in regards to this. Even when it is done timely, we get random notices and charges that it was not done even though we can prove it was.
- Positive: It appears customer service is getting better. We struggled at first, but lately, it seems better.
Not allowing me to list Ultimate Software (most likely due to the merger), but there is a comparison to be had. UKG Ready HR management is a great product and stacks up above Paylocity. I would say it is similar to Ultimate software (not listed as I assume that you are considering them part of Kronos, except they had different features). The time & attendance is better than all. The Payroll is not as good as either. Mainly for the negative reasons previously stated. It could be better if not for some of the stringent rules at the very end of the process. It does integrate better from attendance and labor distribution and reporting aspects, but actual payroll processing is lacking.
Do you think UKG Ready delivers good value for the price?
No
Are you happy with UKG Ready's feature set?
Yes
Did UKG Ready live up to sales and marketing promises?
No
Did implementation of UKG Ready go as expected?
No
Would you buy UKG Ready again?
Yes
UKG Ready Feature Ratings
UKG Ready Implementation
- Implemented in-house
Change management was a big part of the implementation and was well-handled
- Benefit integration: It is still not done after 2 years.
- Full product use: Just the basics were done and then everything was considered implemented.
- The understanding of our organization and how the platform should be used as we didn't get much help.