Overall Satisfaction with Kustomer
Kustomer is being used to manage all of our customer contact with our company through our customer service department. It consolidates an individual customer's order history/information and allows us to personalize interactions. We also utilize it as an omnichannel tool, in which our agents can switch from one channel of support effortlessly.
- Omnichannel support, the ability to change between channels effortlessly.
- Integrating information from other platforms to be displayed on one dashboard.
- Allowing more opportunity and integration with the knowledge base and contact form.
- More plain text solutions, such as the knowledge base and workflows so we can work without the need for developers and engineers.
- Increased customer satisfaction.
- Increased productivity per user.
Kustomer is far more intuitive, personal, and holistic than Zendesk. As a company who has a lot of interaction with a single customer, it is such an advantage to take the customer approach rather than a single ticket approach. Zendesk was very limited in a lot of the actions and customizations you could implement on the tool.
I also really appreciate Kustomer's UI, the Zendesk UI was painful to look at.
I also really appreciate Kustomer's UI, the Zendesk UI was painful to look at.