Solid product with a bit of a learning curve
May 15, 2021
Solid product with a bit of a learning curve
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogicMonitor
We actually have two instances of LogicMonitor. One is for internal IT systems, the other is "externally" facing - so I guess you could say almost our whole organization uses it. My team manages and uses the internal instance. As such, we use it to monitor our internal systems and alert us at different thresholds.
- Alerting
- Customization
- Integration
- Jargon is a bit hard to wrap head around
- User management could be streamlined better
- GUI needs improvement
- Automated alerting.
- Literally all systems are being monitored at thresholds, so we're alerted before stuff hits the fan.
- Nicely integrated, so it's tough to miss important alerts.
We actually use both. We use LogicMonitor for the actual monitoring and alerting of our systems and Sumo Logic for aggregating the logs and finding "patterns" or providing some sort of audit trail. In my mind they are two different systems and should be used as such, even with some similarities.
I don't think it's enabled the business to retire tool[s], but that's because we've been using it since the inception of our company (or rather as long as I've been here). But as I mentioned before, it is pretty robust, so we have no need for any other alerting system. It absolutely has increased visibility and reduced time to resolution. Just by quickly being able to access the data for specific sources that are in question, that saves a ton of time and effort.
Do you think LogicMonitor delivers good value for the price?
Yes
Are you happy with LogicMonitor's feature set?
Yes
Did LogicMonitor live up to sales and marketing promises?
Yes
Did implementation of LogicMonitor go as expected?
I wasn't involved with the implementation phase
Would you buy LogicMonitor again?
Yes