LogMeIn Rescue Saves
February 21, 2019
LogMeIn Rescue Saves
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
LogMeIn Rescue is used as a training and support tool for our work-at-home agents. In my role, we primarily use it to facilitate the mentoring process. Thanks to LogMeIn Rescue's remote viewing capabilities, we can watch our trainees work in real time and answer their questions almost instantly. This has improved communication between trainees, mentors, and managers during coaching sessions.
- Remote viewing capabilities allow for high-definition, easy access to any PC.
- Taking screenshots of the screen and/or system info is tremendously helpful when diagnosing performance issues.
- The numerous methods we can use to access our customers (6 digit code, URL, etc) make initiating the process easy and intuitive.
- Downloading the console and navigating the GUI is easy and intuitive.
- The transfer feature occasionally will not locate the users at first, even if spelled correctly -- I have to search two or three times.
- We have had issues where users will try and take control of the mouse (even when being educated verbally on what is about to happen). If users received a notice that their mouse was being controlled by the technician, users would not attempt to take control of the mouse mid-session.
- Honestly, I'm very happy with the product otherwise and can think of no other improvements at this time.
- Improved monitoring of remote agents.
- Minimal training necessary to prepare users.
- Intuitive GUI.