Remote Desktop Software

TrustRadius Top Rated for 2023

Top Rated Products

(1-5 of 7)

1
NinjaOne

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

2
Splashtop

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop…

3
LogMeIn Central by GoTo

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides…

4
GoToMyPC

GoToMyPC is a remote administration offering from GoTo (formerly LogMeIn) with mobile deployment to work on files, programs, and networks from home or while traveling.

5
TeamViewer

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

All Products

(1-25 of 102)

1
ConnectWise ScreenConnect

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

2
TeamViewer

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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3
Splashtop

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop…

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4
LogMeIn Rescue by GoTo

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-…

5
BeyondTrust Remote Support

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs.…

6
GoTo Resolve

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place.…

7
LogMeIn Central by GoTo

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides…

8
GoToMyPC

GoToMyPC is a remote administration offering from GoTo (formerly LogMeIn) with mobile deployment to work on files, programs, and networks from home or while traveling.

9
SolarWinds Dameware Remote Support (DRS)

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and…

10
Remote Desktop Manager

Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

11
NinjaOne

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

12
VNC Connect

VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access use cases with a single subscription, from…

13
ISL Light

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. ISL Light allows the operator to invite a…

14
Parallels Desktop

Parallels Desktop is a virtual user session solution built to run Windows on Macintosh computers without rebooting. It is designed for OS X Yosemite with one-click tuning.

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15
Kaseya VSA

Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well…

16
AnyDesk

AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.

17
Apple Remote Desktop

Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.

18
Getscreen.me

Getscreen.me is a cloud-based software for administration, technical support and remote work. Service provides remote desktop access from a browser, without any installation. It has permanent access and boasts quick support and instantaneous connection, with computers in the user'…

19
RemotePC

RemotePC is a remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to remote computers to work from home or anywhere. RemotePC lets the user access remote…

20
Chrome Remote Desktop

Chrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension.

21
Remote Desktop Services

Remote Desktop Services from Microsoft is virtual desktop and remote user session technology.

23
N-able Take Control

N-able™ Take Control (formerly Solarwinds Take Control) and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can…

24
SolarWinds Dameware Remote Everywhere (DRE)

SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app users can access…

25
Zoho Assist

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

Videos for Remote Desktop Software

Which is the Best Remote Desktop Software? (LogMeIn, ConnectWise, GoToMyPC, Teamviewer)
04:07
Businesses small to large all have different remote desktop access tools to choose from. While we only feature four that we recommend today, check out other options in the video above.

Remote Desktop Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Learn More About Remote Desktop Software

What is Remote Desktop Software?

Remote desktop software allows users to access and operate a computer without a physical presence.

Users are typically IT professionals performing maintenance, or support personnel providing training and assistance to end-users. The software gives the same level of access as being physically present to manipulate the computer’s keyboard and mouse.

Remote administration tools allow IT professionals to be deployed remotely. Users can perform IT tasks without leaving their physical desk. End-users can receive help and updates to their machines more quickly and efficiently. This can save companies time and money.

Remote Desktop Features & Capabilities

While specific features and capabilities will very from product to product, the best remote desktop software will be able to support all of the following features:

  • Screen capture and viewing
  • File management
  • Registry management
  • Instant message
  • Access to sleeping/powered off computers
  • Initiate remote access from mobile
  • Monitoring and alerts

Some advanced or specialty features include:

  • Annotations on the end user’s screen
  • Cross-platform access
  • Access from mobile devices
  • Reboot and power control
  • Screen mirroring or sharing

Use Cases of Remote Admin Tools

The most common use case for remote admin tools is for IT staff to provide maintenance and support services, both within and across a firewall. Other common use cases include:

  • Salespeople giving demonstrations
  • Educators for teaching and monitoring computer usage at school
  • General web conferencing

Vendors often offer different editions for these varied use cases. They also offer multiple versions or editions of their core product for enterprises of different sizes.

Pre-built integrations with 3rd-party software applications are also an important consideration. For example, integrations with help desk ticketing systems and IT service management systems allow remote support sessions to be opened directly from a trouble ticket. Once the session ends, session information is automatically sent back to the ticket. Integration with password management systems and other security tools can also be helpful.

Remote Desktop Software Comparison

To compare different remote desktop software, consider these aspects of each product offering:

1. Operating System: Remote desktop software is not one-size-fits-all. One of the first steps in choosing a remote desktop tool is making sure it supports the operating system your devices use whether it’s Windows, Mac, iOS, Android, Linux, or Ubuntu.

2. Security: Look into each tool’s design and processes for keeping your organization’s data safe. Not only should each tool comply with local and international security regulations, they should also have a proven record of data integrity. Reviews are a great way to find out if a tool’s advertised security lives up to its promises.

3. User-friendliness: Some people consider this a no-brainer, but this particular attribute becomes more important in tools that will have users who are not experts in what the remote desktop software does. Remote desktop software needs to be understood by end-users the administrator is assisting. Easy setup and navigation is a must for remote desktop software.

Start a Remote Desktop software comparison

Pricing Information

While there is free remote desktop software on the market, they are not geared towards larger businesses and enterprises. Enterprise remote desktop software can be priced as a perpetual license for on-premise products. It can also be set up as a subscription model. The subscription model is priced by user and number of unattended machines. Prices run between $55 and $500 per month depending on the number of users.

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Frequently Asked Questions

What is remote desktop software used for?

Remote desktop software lets users, typically IT professionals or administrators, access and control another user’s computer remotely. This allows companies to perform IT support and maintenance for specific devices without needing to have an IT professional physically present. These types of tools typically include features such as:

  • screen viewing and capture
  • ability to initiate remote access from mobile
  • file management
  • instant messaging
  • monitoring and alerts

What’s the best remote desktop software?

According to end-user feedback on TrustRadius, the top-rated remote desktop tools for 2020 include:

There are over 40 other remote desktop software products listed on TrustRadius.com, visit our software category page to see which tool best meets your business needs.

What are the benefits of using a remote desktop tool?

The main benefit of using a remote desktop tool is that an organization can provide support to their employees, customers, or other end-users without being physically present. However, remote desktop tools can also be used to provide sales demos or training videos, provide online learning materials for students, or serve as a video conferencing solution.

What all of the use cases above have in common is that they can be performed remotely. This saves organizations the costs of needing to provide in-person support, demos, or training.

What are the best free remote desktop tools?

There are multiple free remote desktop tools available, but the three most popular free products on TrustRadius are:

Some of these products, such as TeamViewer, offer a paid solution with access to more advanced features.

How much does remote desktop software cost?

Free remote desktop software is a great option if you plan on using it for one or two devices. However, free products often don’t have the capacity to provide large organizations and enterprises with a reliable remote desktop solution.

Prices for paid remote desktop software can vary based on the type of licensing model, the number of users, and the breadth of features included. On-premise software usually has a one-time, perpetual license fee. Cloud-based software tends to have monthly subscription-based pricing that can range from $50 - $550 per month, depending on the number of users.