Best Remote Desktop Software35Remote Desktop Software allows the user, usually an IT professional performing maintenance or a presenter of instructional material, to access and operate a computer remotely.ConnectWise Control (formerly ScreenConnect)1https://media.trustradius.com/product-logos/4Z/vH/XBNT4V9FQ0ES-180x180.PNGTeamViewer2https://media.trustradius.com/product-logos/5v/PN/4ZAW7KOFDJ2B-180x180.JPEGBeyondTrust Remote Support (formerly Bomgar)3https://media.trustradius.com/vendor-logos/oY/99/9C3PBM0AMI36-180x180.JPEGLogMeIn Rescue4https://media.trustradius.com/product-logos/0Y/rs/4BZ9VSZ1DI3O-180x180.JPEGLogMeIn Central5https://media.trustradius.com/vendor-logos/0Y/rs/E37FQ5IZNQ5Z-180x180.JPEGDameware Remote Support6https://media.trustradius.com/product-logos/rR/Vl/5OTLG877U3X5-180x180.PNGRemote Desktop Manager7https://media.trustradius.com/product-logos/7p/c6/WGIJL5C2K1X0-180x180.PNGVNC Connect8https://media.trustradius.com/product-logos/Gj/EG/OPOULTZN3OTM-180x180.JPEGRescueAssist9https://media.trustradius.com/product-logos/wt/ST/90T3OA4UWJDC-180x180.JPEGApple Remote Desktop10https://media.trustradius.com/vendor-logos/dL/xA/7LTHCRTCHX3X-180x180.JPEGVMware Fusion11https://media.trustradius.com/product-logos/oE/1F/VWQOVMPMB8MO-180x180.PNGKaseya Virtual System Administrator (VSA)12https://media.trustradius.com/vendor-logos/wL/TK/Q78Z6I6AR6BK-180x180.JPEGChrome Remote Desktop13https://media.trustradius.com/vendor-logos/a6/c6/JGG6SW6IUMTJ-180x180.PNGParallels Desktop14https://media.trustradius.com/vendor-logos/Yp/jF/DGL1D6JD058Z-180x180.JPEGSolarWinds N-central15https://media.trustradius.com/vendor-logos/to/Kd/DXB2TUQPIR3A-180x180.PNGRemote Desktop Services16https://media.trustradius.com/vendor-logos/tf/J4/RTX1AO2GSVNS-180x180.JPEGSplashtop Business Access17https://media.trustradius.com/product-logos/Fy/OW/1UVRX9EVTDAU-180x180.PNGSysAid18https://media.trustradius.com/vendor-logos/Fb/XA/8322G42PIAB4-180x180.PNGGoToMyPC19https://media.trustradius.com/product-logos/gs/9B/A760L53WCIT8-180x180.PNGWayk Now20https://media.trustradius.com/product-logos/oD/Wn/6CLMMUNIAQMD-180x180.PNGAnyDesk21https://media.trustradius.com/vendor-logos/pR/kZ/TE3HBJIKVK3T-180x180.JPEGSolarwinds Take Control (formerly SolarWinds MSP Anywhere)22https://media.trustradius.com/vendor-logos/to/Kd/DXB2TUQPIR3A-180x180.PNGLogMeIn Pro23https://media.trustradius.com/vendor-logos/0Y/rs/E37FQ5IZNQ5Z-180x180.JPEGCisco Webex Support24https://media.trustradius.com/vendor-logos/KP/BJ/EKH5RFTLCO4X-180x180.PNGZoho Assist25https://media.trustradius.com/vendor-logos/Tb/S3/GM6HDTKVEP4R-180x180.PNG

Remote Desktop Software

Best Remote Desktop Software

TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 25 or more ratings to appear on this TrustMap.

Remote Desktop Software Overview

What is a Remote Desktop Software?

Remote desktop software allows users to access and operate a computer without a physical presence.


Users are typically IT professionals performing maintenance, or support personnel providing training and assistance to end-users. The software gives the same level of access as being physically present to manipulate the computer’s keyboard and mouse.


Remote administration tools allow IT professionals to be deployed remotely. Users can perform IT tasks without leaving their physical desk. End-users can receive help and updates to their machines more quickly efficiently. This can save companies time and money.

Remote Desktop Features & Capabilities

  • Screen capture and viewing

  • File management

  • Registry management

  • Instant message

  • Access to sleeping/powered off computers

  • Initiate remote access from mobile

  • Monitoring and alerts

Some advanced or specialty features include:


  • Annotations on the end user’s screen

  • Cross-platform access

  • Access from mobile devices

  • Reboot and power control

  • Screen mirroring or sharing

Use Cases of Remote Admin Tools

The most common use case for remote admin tools is for IT staff to provide maintenance and support services, both within and across a firewall. Other common use cases include:


  • Salespeople giving demonstrations

  • Educators for teaching and monitoring computer usage at school

  • General web conferencing


Vendors often offer different editions for these varied use cases. They also offer multiple versions or editions of their core product for enterprises of different sizes.


Pre-built integrations with 3rd-party software applications are also an important consideration. For example, integrations with help desk ticketing systems and IT service management systems allow remote support sessions to be opened directly from a trouble ticket. Once the session ends, session information is automatically sent back to the ticket. Integration with password management systems and other security tools can also be helpful.

Pricing Information

Remote desktop software can be priced as a perpetual license for on-premise products. It can also be set up as a subscription model. The subscription model is priced by user and number of unattended machines. Prices run between $55 and $500 per month depending on the number of users.

Remote Desktop Products

Listings (1-25 of 51)

ConnectWise Control (formerly ScreenConnect)

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Top Rated
974 Ratings

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer

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Top Rated
1481 Ratings

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

BeyondTrust Remote Support (formerly Bomgar)

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Top Rated
184 Ratings

BeyondTrust says it helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physi…

LogMeIn Rescue

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Top Rated
228 Ratings

LogMeIn Rescue from the company LogMeIn in Boston, MA is remote administration software for IT management and support.

LogMeIn Central

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109 Ratings

LogMeIn Central is a powerful, cloud-based remote monitoring and endpoint management solution enabling IT professionals to effectively monitor, manage, and secure their endpoint infrastructure. Whether you have remote employees or endpoints scattered across the globe, the vendor promises that LogMe…

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile ap…

Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

Top Rated
83 Ratings

VNC® Connect is a remote access desktop. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access use cases with a single subscription.

67 Ratings

GoToAssist from LogMeIn is remote administration software for IT tech support professionals, supporting remote access from any device (e.g. mobile), the ability to connect to and control unattended machines, and more. For smaller teams needing less functionality, LogMeIn offers the similar product G…

Splashtop Business Access is a remote desktop solution designed for business professionals and teams. The vendor’s value proposition is that this solution provides HD quality, sound, and fast connections. With this solution, users can remotely access their Windows and Mac computers from practically…

27 Ratings

SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.

38 Ratings

GoToMyPC is a remote administration offering from LogMeIn with mobile deployment to work on files, programs, and networks from home or while traveling.

11 Ratings

Wayk Now is Devolutions' lightweight, versatile and secure support and remote desktop solution. Within seconds, you can take control of a remote computer or allow an authorized user to take control of your computer.

17 Ratings

AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.

Cisco Webex Support is designed to help decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.

TrustRadius Top Rated for 2019

2019 Top Rated Remote Desktop Software

There are plenty of options out there, but here's our shortlist of the best Remote Desktop Software. These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. To qualify, a product must have 10 or more recent reviews and a trScore of 7.5 or higher, indicating above-average satisfaction for business technology. The products with the highest trScores appear first on the list. Read more about the Top Rated criteria.