Remote Desktop Software
Best Remote Desktop Software
- Top Rated Remote Desktop Software include: ConnectWise Control, TeamViewer, DameWare Remote Support, ARD, Bomgar Remote Support Software, and VMware Fusion.
- Other Remote Desktop Software on the TrustMap include: LogMeIn, RDM, GoToAssist, VNC Connect, GoToMyPC, and LogMeIn Central.
- A complete list of Remote Desktop Software is available here.
TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 25 or more ratings to appear on this TrustMap, and those above the median line are considered Top Rated.
Remote Desktop Software Overview
What is a Remote Desktop Software?
Remote desktop software allows users to access and operate a computer without a physical presence.
Users are typically IT professionals performing maintenance, or support personnel providing training and assistance to end-users. The software gives the same level of access as being physically present to manipulate the computer’s keyboard and mouse.
Remote administration tools allow IT professionals to be deployed remotely. Users can perform IT tasks without leaving their physical desk. End-users can receive help and updates to their machines more quickly efficiently. This can save companies time and money.
Remote Desktop Features & Capabilities
Screen capture and viewing
Access to sleeping/powered off computers
Initiate remote access from mobile
Monitoring and alerts
Some advanced or specialty features include:
Annotations on the end user’s screen
Access from mobile devices
Reboot and power control
Screen mirroring or sharing
Use Cases of Remote Admin Tools
The most common use case for remote admin tools is for IT staff to provide maintenance and support services, both within and across a firewall. Other common use cases include:
Salespeople giving demonstrations
Educators for teaching and monitoring computer usage at school
General web conferencing
Vendors often offer different editions for these varied use cases. They also offer multiple versions or editions of their core product for enterprises of different sizes.
Pre-built integrations with 3rd-party software applications are also an important consideration. For example, integrations with help desk ticketing systems and IT service management systems allow remote support sessions to be opened directly from a trouble ticket. Once the session ends, session information is automatically sent back to the ticket. Integration with password management systems and other security tools can also be helpful.
Remote desktop software can be priced as a perpetual license for on-premise products. It can also be set up as a subscription model. The subscription model is priced by user and number of unattended machines. Prices run between $55 and $500 per month depending on the number of users.
Remote Desktop Products
ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. With this solution, you can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. The...
TeamViewer, from the German company of the same name, provides software for both remote support and administration and online meetings.
Bomgar says it helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.Bomgar offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and...
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile...
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
LogMeIn Rescue from the company LogMeIn in Boston, MA is remote administration software for IT management and support.
VNC Connect enables users to remotely access and control their devices wherever they are in the world, whenever they need to. The vendor says VNC has a widespread user base from individuals to the world's largest multi-national companies utilizing the technology for a range of applications.
GoToAssist from LogMeIn is remote administration software for IT tech support professionals, supporting remote access from any device (e.g. mobile), the ability to connect to and control unattended machines, and more. For smaller teams needing less functionality, LogMeIn offers the similar product...
XenApp from Citrix is software for application virtualization, specifically for deploying needed WIndows apps across a host of devices, providing compatibility and mobile accessibility to a team of users.
Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.
SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.
Vmware Fusion is a virtual user session software built to run Windows applications on Macintosh to run any Windows applications.
Remote Desktop Services from Microsoft is virtual desktop and remote user session technology.
GoToMyPC is a remote administration offering from LogMeIn with mobile deployment to work on files, programs, and networks from home or while traveling.
Kaseya Virtual System Administrator (Kaseya VSA) is an extensible IT asset and remote administration platform from Kaseya, the IT management company, which enables remote monitoring and supports administrative tasks (patching, policy management, etc.).
Chrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension.
Parallels Desktop is a virtual user session solution built to run Windows on Macintosh computers without rebooting. It is designed for OS X Yosemite with one-click tuning.
FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve...
Splashtop Business Access is a remote desktop solution designed for business professionals and teams. The vendor’s value proposition is that this solution provides HD quality, sound, and fast connections. With this solution, users can remotely access their Windows and Mac computers from...
Wayk Now is Devolutions' lightweight, versatile and secure support and remote desktop solution. Within seconds, you can take control of a remote computer or allow an authorized user to take control of your computer.
SecureLink is a platform for remote support in regulated industries. Enterprise software vendors use SecureLink to deliver remote support and services. Hospitals, banks, casinos and other regulated entities use SecureLink to authenticate, control and audit remote access for their vendors,...
ASG-Remote Desktop is a remote administration tool from the Allen Systems Group (ASG). Formerly known as visionapp (acquired by ASG in 2011), the ASG-Remote Desktop is a cross-platform toolset for support and remote access.