Great Service To Interact with Your Clients
Updated January 25, 2016
Great Service To Interact with Your Clients
Score 8 out of 10
Vetted Review
Verified User
Software Version
18.1.1.142914
Modules Used
- Widgets?
Overall Satisfaction with NetBase
The NetBase web-based system is being used across the whole organization to assist in monitoring of campaigns as well as gathering consumer insights.
- Generate Consumer Insight Data
- Monitor Current Campaigns
- Interact with Clients in Real Time
- Identify opportunities
- More APIs for different networks
- Being able to pull all Facebook information even private profiles
Marketing
- Faster lead conversion
- Better Customer Service
- Faster reaction on any customer complaint
Haven't used similar products
Quid Feature Ratings
Using NetBase
1 - IT Background + Some marketing
- Crisis Detection
- Campaign Engagement
- Customer Interaction
- N/A
- N/A
- We are just using it as a tracking tool
Evaluating NetBase and Competitors
- Product Features
- Analyst Reports
Product capabilities and data that can be gather
NetBase Implementation
NetBase Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Problems left unsolved Escalation required Need to explain problems multiple times |
Using NetBase
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- Demographics
- Data Collection
- Behaviors
- Negative or Positive post