Overview
What is Quid?
Quid supports AI-driven consumer and market intelligence. Their Generative AI provides organizations with a holistic insight into customer context. Beyond capturing data, Quid enables organizations to see data through the lens of the future. By moving beyond data analysis, Quid…
A good base but needs some improvement
Supercharge Your Analysis with NLP
Real-time monitoring benefits your company and your clients
Great for social listening and brand sentiment
A strong passion for NetBase
Great Insights, Still Improving
NetBase leads the pack.
Loving NetBase!
Quickly dive into conversation insights!
NetBase is the best most in-depth yet easy to use social listening tool on the market!
Netbase: social listening that provides actionable data
Highly likely to recommend NetBase!!
NetBase is a very powerful platform
Great tool for Social Listening
A strong, easy tool to keep your finger on the pulse of your brand's social media efforts!
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Quid?
Quid Features
- Supported: Real-time Data Updates
- Supported: Customizable Dashboards
- Supported: Triggered Alerts
- Supported: 51 Months of Historical Data
- Supported: Automatic Email Reports
- Supported: Non-boolean Topic Builder
- Supported: Influencer Marketing
- Supported: News Media Analysis
- Supported: Competitor Analysis
- Supported: Sentiment Scoring
- Supported: News and Media Analysis
- Supported: Exportable Reports
Quid Videos
Quid Competitors
Quid Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | 96 languages |
Frequently Asked Questions
Quid Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 20% |
Enterprises (more than 500 employees) | 80% |
Comparisons
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Reviews and Ratings
(152)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
NetBase is a versatile social listening and intelligence tool that offers a wide range of use cases based on user experiences. Users have found the NPL engine of NetBase to be excellent in understanding net sentiment, themes, competitive brands, and relevant authors. They rely on the platform to drill down into the city/DMA level for conversations' geography and receive automated alerts for client topics. NetBase is extensively used to measure and analyze online mentions and conversations around client brands, industry categories, and key events.
Sales executives find value in using NetBase as it enables them to learn about prospective buyers, including their social standing, industry reports, and positive/negative sentiment trends. Moreover, NetBase helps open conversations with C-Suite executives and LOB leaders across various departments. The tool's social listening capabilities allow users to understand what is being said about their brand, product, or campaign online. It provides detailed reporting and multiple data visualizations to answer specific triggers of conversation effectively.
For market research purposes, NetBase serves as a valuable resource for audience insights and affinities by humanizing target profiles with real-time unsolicited conversations that express emotion, preferences, and reveal new insights. One user highlighted how NetBase contributes specifically to healthcare research by providing qualitative and quantitative data on brands, patients, influencers, and more. The tool offers actionable recommendations for tactical planning, content strategy, and marketing aspects.
NetBase assists in identifying proper influencers and understanding conversations around products, brands, and issues. It is commonly used for sentiment research, researching usage and awareness levels, social listening activities, and active hashtag tracking. In PR firms specifically, it plays a critical role in monitoring clients' social media presence, sentiment analysis, and trending topics within their industry. This monitoring allows PR professionals to identify opportunities for improving brand sentiment through targeted content creation.
Across different teams such as research, content marketing, and digital marketing, NetBase is utilized to measure and analyze online mentions and conversations surrounding client brands, industry categories, and key events. For example, it helps gather Twitter data for major client accounts and build detailed monthly social reports. Additionally, the software aids in consumer insight development, crisis monitoring, informing social and content strategies, strategy development, client research, program reporting, and intelligence reporting.
NetBase's wide array of features assists users in cross-tab analysis, demographic breakdowns, sentiment analysis, tracking brand social measures compared to competitors and monitoring social conversations related to brand management and competitor analysis. It provides quick and easy client-ready reports through its dashboard feature. PR firms rely on NetBase to track and analyze clients' social media presence, sentiment, and trending topics within their industry. This helps identify opportunities to improve brand sentiment and create targeted content to counteract negative sentiments.
NetBase is also an essential tool for research teams, content marketing teams, and digital marketing teams in measuring and analyzing online mentions and conversations around client brands, industry categories, and key events. It helps gather insights for content production, social listening research, and new business pitches. By understanding changing brand perceptions and gaining insights about consumers, NetBase enables strategic decision-making based on audience perceptions and surfaced trends for clients.
Moreover, NetBase is highly valued by agencies in various departments such as strategy, PR, social media, new business, branding, and advertising. It complements social media content generation with comprehensive analytics and actionable recommendations. The software is user-friendly for analysts familiar with social media platforms. Overall, NetBase serves as a go-to resource for market research, consumer insights, competitive intelligence, campaign tracking, crisis monitoring, reputation management, audience insights, and much more. With its wide range of use cases, NetBase empowers businesses to make data-driven decisions and navigate the ever-changing landscape of social media effectively.
User-Friendly Interface: Many users have praised NetBase for its user-friendly interface, with some stating that it only takes a few minutes to train anyone on how to use it. The platform's easy-to-navigate structure and intuitive guidance in creating themes and topics were also highlighted as positive aspects. Accurate Sentiment Analysis: Several reviewers have commended NetBase for its accurate sentiment analysis capabilities. Users were impressed by the tool's ability to provide precise sentiment analysis without requiring the use of Boolean operators. Some users even mentioned that NetBase's sentiment analysis was the most accurate compared to other social analytic tools they had used. Constant Updates and New Features: The constant evolution of NetBase and its regular addition of new features were highly appreciated by many users. They found it advantageous to be able to give feedback easily and see regular updates that kept the tool up to date with industry trends.
Confusing and Difficult User Interface: Many users have found the user interface of the tool to be confusing and difficult to navigate, hampering their ability to perform tasks quickly and efficiently. Some users have mentioned that the outdated interface needs a more modern and sleek look.
Cumbersome Account Setup Process: Users have expressed frustration with the complexity of adding an account for tracking and response, finding it to be a time-consuming and cumbersome process. This has hindered their ability to effectively use the tool.
Limited Functionality and Customization Options: Several users feel that the tool's functionality is limited, lacking features such as a more robust decahose function and precise demographic segmentation capabilities. Users have also mentioned the need for better customization options in terms of dashboard templates, topic comparison, color themes, and chart editing.
Users have made several recommendations based on their experience with NetBase:
Investing time in developing Quid skills: Many users advise dedicating time to developing skills in using Quid, as it is a powerful tool for PR consultants to gain insights for their clients. By investing time in understanding and mastering the features of this tool, users can effectively utilize it to provide valuable insights to their clients.
Having one dedicated employee for NetBase reporting: Some users recommend having one dedicated employee who is responsible for NetBase reporting. This ensures that the platform is properly utilized and that reports are generated efficiently and accurately. By having a dedicated team member who is familiar with the intricacies of NetBase reporting, organizations can streamline their social media monitoring and analysis processes.
Excellent for monitoring social media but may require manipulation for data analysis: According to users, NetBase is an excellent tool for monitoring social media platforms. However, some users note that when it comes to data analysis, there may be a need for additional manipulation. Although NetBase provides valuable insights, users suggest conducting further analysis and manipulation of the data to extract meaningful information.
Overall, NetBase is considered a valuable social media platform by users, particularly for PR consultants. While it may require some additional effort in terms of skill development and data analysis, the platform offers powerful capabilities for monitoring and analyzing social media activities.
Attribute Ratings
- 8.1Likelihood to Renew87 ratings
- 9.5Performance6 ratings
- 9Usability13 ratings
- 9.1Support Rating11 ratings
- 9.6Implementation Rating4 ratings
- 8.5Configurability5 ratings
- 7Listening & Monitoring3 ratings
- 6.3Publishing & Engagement3 ratings
- 7.8Social Data Collection6 ratings
- 8.8Social Analytics & Insight6 ratings
- 7.7Social Engagement3 ratings
Reviews
(1-25 of 107)A good base but needs some improvement
- provided to be useful to help identifying trends and inform marketing strategies
Supercharge Your Analysis with NLP
- More comprehensive analysis at a larger scale
- Less time required for research (on average 50% time savings in my use)
Real-time monitoring benefits your company and your clients
- Creates greater value for clients
- It allows for the ability to tell a story through insights.
Great for social listening and brand sentiment
- We have secured a few clients based on this social listening and tangible examples.
A strong passion for NetBase
- We have generally found a significant increase in volume of mentions/conversations across the social web. Customers, fans, etc. know us now more than ever before.
- There is a significantly high amount of interest from our executives. They know and understand the value behind social listening and how it can help our business units to meet their business objectives.
Great Insights, Still Improving
- Great for showing prospective clients that we understand their business environment
- Has helped identify opportunities in and around brands we work with
- Useful for strategy development
Loving NetBase!
- We have won business!
- We have been able to track the effects of our competitiors' campaigns and how those affect our brands.
Quickly dive into conversation insights!
NetBase is the best most in-depth yet easy to use social listening tool on the market!
- We are able to use Netbase in the research team to conduct social tracking projects which we can charge clients for and hit our targets.
- We also use it for audience/brand/market analysis for new business pitches.
Netbase: social listening that provides actionable data
- Quick insights which wouldn't have been achievable with other research.
Highly likely to recommend NetBase!!
- Simply having a social media listening/analytics program in place.
NetBase is a very powerful platform
- Netbase has allowed us to answer the harder questions we get from clients, like doing a better job of profiling a target audience, or understanding important subtrends within a larger conversation, or analyzing attitudes towards a brand and it's competitors.
Great tool for Social Listening
- Quick and easy turnaround for analysis
- Getting a sense of trending topics for brand and competitors
A strong, easy tool to keep your finger on the pulse of your brand's social media efforts!
- ROI
- Landed pitches
- Quick turnaround for analysis
- Less analyst hours spent on silly asks
NetBase | Feature rich and deep insights
- We've had tremendous success increase social media campaigns by over 200% for our clients.
- We have been able to give accurate intelligence in critical crisis management scenarios and assist in vital communications.
- The platform has also brought faster insights to the creative process.
- Significantly better feedback during business pitches - we always qualify for the last round with insights. It has given us visibility to the biggest and best brands because everyone knows they need an agency that understands their audience.
- We have had more employee satisfaction and success since we are now creating campaigns based off of data.
- We are charging for the reports, so there has been a significant rise in ROI - and the business development side of the reports has opened many doors to future partnerships.
Review Ready
- It improves accuracy of targeting leading to new client wins.
- Streamlines campaign management leading to better efficiency and increased profit.
NetBase And Social Listening
- I do not work in budgeting for our group, so it is hard to determine exact ROI.
Netbase - When Only The Best Will Do
- Better customer service
- Campaign optimization
- Business consulting
- More informed media recommendations
- More in-depth reporting
Great Service To Interact with Your Clients
- Faster lead conversion
- Better Customer Service
- Faster reaction on any customer complaint
Satisfied Customer!
- Positive - Consumer Insights to inform marketing campaigns
- Positive - Customer Service feedback on brand
- Positive - Benchmarking success of marketing campaigns vs competitors
NetBase Goes Above and Beyond to Get the Job Done
- Increased employee efficiency - Employees are able to analyze insights together and agree on results and provide results to other departments in the organization
- Simplicity (time-saver) - NetBase has created a fast and one-stop place to gather info we need to gain insight and determine consumer sentiment
NetBase for listening and reporting
- Deliver trending brand conversations to client
- Better customer service
- Insights into trends
Great Tool!
- Growth in social program budgets
- More effective measurements of social programs
- Increased efficiency