Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is the contact center Moneygram uses for its consumer services, It is being used by Global Contact center department and it provides self-service IVR for the consumers and partners who use MoneyGram as their Money Transfer service. It widely supports the Intelligent Routing to the representatives for better customer service.
- Cloud based Contact Center.
- Easy to develop routing solution.
- Routing and IVR flow combined in studio.
- Providing detailed reporting on entire CC.
- Easy WFM.
- Studio Scripts.
- Lack of Visibility in callback component.
- Develop Omnichannel Solution is easiest way.
- Lack of documentation in all areas.
We did not customize any but something in the queue.
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes