Deep (not really) Thoughts of a 6 year CPQ Cloud Admin
November 07, 2017
Deep (not really) Thoughts of a 6 year CPQ Cloud Admin
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Oracle CPQ Cloud is our defacto system for generating customer quotes. Currently, our new equipment sales, aftermarket sales, and customer service groups are the primary users of CPQ, with the output from the system feeding Engineering and Order Entry. CPQ addresses a number of past issues, including reduced time from inquiry to quote, full visibility of the sales pipeline, reduction of errors, unified quote style and layout, and consistent pricing.
- Incredibly powerful configuration rules engine
- Offers flexibility to achieve almost any business need
- Very well supported - Oracle is clearly investing in development of CPQ Cloud as updates to the system are regular and significant
- Document generation systems need some work - Old Document Engine is very powerful, but not user friendly. Newer Document Designer is very user friendly, but lacks a number of features available in Document Engine.
- CPQ Cloud has gone through some growing pains as part of BigMachines being acquired by Oracle. Many people on the sales side of Oracle still aren't very aware of CPQ, and don't understand how it fits in the big picture.
- CPQ Cloud is in serious need of a UI update, but that is in the works for upcoming releases.
I have not personally used or evaluated any other CPQ products.