Overall Satisfaction with Oracle CRM
Oracle CRM is our preferred software solution for managing our customers, potential customers, leads, and opportunities. We also use it for our marketing and campaigns to ensure the smooth flow of activities with little or no human intervention. It is mainly used in the sales department, marketing department, finance department and also managerial level.
- Management of existing customers
- Management of potential customers
- Reduction of human intervention in some marketing strategies
- Its not very easy to use for non-technical persons
- Management of customers and their communication with business
- Attribution of data and clients to user
- Case management
- Reporting and forecasting