Oracle Cloud ERP: a fantastic one-stop solution for all your Oracle Cloud ERP needs
Updated April 08, 2021
Oracle Cloud ERP: a fantastic one-stop solution for all your Oracle Cloud ERP needs
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Oracle Financials Cloud
- Oracle Accounting Hub Cloud
- Oracle Project Portfolio Management Cloud
- Oracle Procurement Cloud
Overall Satisfaction with Oracle Cloud ERP
We migrated our entire on-premise Oracle E-Business Suite to Oracle Cloud ERP. It is the only ERP system used in our company and we love it. It has reduced our operational cost as we don't manage any infrastructure. All the patches and maintenance are handled seamlessly by the Oracle Cloud ERP team, which gives us room to improve and focus on our business rather than focus on mundane IT tasks like backup and maintenance. ERP cloud is heavily used by our accounting, finance, supply chain and procurement teams. Since the system is online there is no need for separate VPN access requests which otherwise would have been the case for on-prem systems putting a heavy reliance on company network connectivity.
- Oracle ERP cloud is a well integrated system for PPM, supply chain, procurement with AP and AR modules. Setup and maintenance acts as a one stop place for all our setup needs.
- BPM workflows are pretty cool when configured properly and the notifications are simply awesome and lets us set delegate options during vacation. Approval workflows with alerts on the dashboard and via email helps managers to keep on top of their approval workflows.
- Oracle ERP cloud is diversified, that makes it more robust and user friendly
- Exception reports especially on the PPM module do not provide project details. This makes it difficult to troubleshoot issues at the project level
- OTBI custom role creation is highly cumbersome and is not user friendly. Granting users read only access is heavily implementer dependent rather than making IT self sufficient
- Some of the ESS jobs that end in error do not provide an option to attach error logs as attachment during notification
- Expense reporting is cumbersome without voice activation. But voice activation is costly.
- ROI was almost immediate. It eliminated the need for IT to maintain and backup. It removed the need for a dedicated resource to take care of any infrastructure needs
- The system is autonomous and self healing with minimal or no interruption, this gives more business time than maintenance time
- On the other hand, lack of access to backend tables makes the makes it difficult to get access to error logs in an elaborate manner
- OTBI repository access is not available anymore which makes the developers at the mercy of oracle releases for custom development or needs
I haven't evaluated any other products besides Oracle ERP Cloud. The only other product I knew was OBIEE which is almost replaced by OTBI but without the option of access to repository. Our organization adopted a cloud strategy and decided to move from on-prem to cloud as a step towards cost cutting. This is why we went with migration of our on-prem EBS to Oracle ERP Cloud.
Oracle Fusion Cloud ERP Feature Ratings
Decision Factors & Implementation
- Price
- Product Features
- Product Reputation
- Prior Experience with the Product
- Existing Relationship with the Vendor
The single most important factor for this decision was our corporate strategy to reduce infrastructure ownership costs by adopting cloud. We were able to replace a lot of resources and reduce cost by moving to cloud. Now we don't hve the hassle of following up on maintaining the server backups, patching or maintaining the server. Oracle Support provides us with timely solutions for any issues that may arise out of their maintenance. It reduced lot of workload and left us to focus on our business rather than these logistics.
Implementation, Adoption, and Customer Service
Using Oracle Cloud ERP
400 - ERP system is used by business and corporate employees. It is our transactional system and is used for all our day to day functions. The system is used for time keeping as well as for all of the other enterprise functions. Some of the users and their functions are Order Management, Projects Portfolio Management, Procurement, AP, AR and BI Reporting.
5 - All are Software Engineers and Architects with Oracle SQL, Oracle E-Business and Oracle Cloud expertise. Most of us involved in this support sometimes have to figure out on the fly when needs arise so at a minimum Oracle background is required. Our SMEs also have implementer experience to use the tools.
- Time Keeping
- Order to Cash processes
- Finance
- Project Portfolio Management
- Oracle ERP BICC connector was leveraged for data replication to OAC
- Oracle ERP used as source for SalesForce Integration via Salesforce APEX
- Oracle ERP to ADW load via Data Loader
- We are planning to expand Oracle ERP with subscription management and Revenue Management
- Also we are planning to integrate Oracle ERP with Loftware cloud via native integration
- Oracle ERP cloud is also being expanded to integrate with ARCS and FCCS
Evaluating Oracle Cloud ERP and Competitors
There are lot of lessons learnt since our initial implementation. If we were to do it again we would go by the success stories of the Clients who already chose those vendors. Also we would get the feedback from Oracle on some of their suggested Vendors who specialize in the modules we are trying to implement. This would shave off some issues that might come in the future due to implementation at the same time have peer groups to go after for confirmation.
Oracle Cloud ERP Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success Quick Initial Response | Escalation required |
No
We are already one of the platinum customers so the premium support comes with no cost to us. Our tickets are always addressed immediately and resolution provided in no time. We are very happy on that front and it has been instrumental in stabilizing the system to what we are today. Kudos to all the Oracle Support reps who has been helping us get this far.
Yes - Almost 25% of the issues we face with ERP fusion environment are marked as bug. We did receive timely support to get those bugs resolved but most of the times we don't get an ETA on the resolution date. This could be frustrating sometimes but that's so much we have been able to get so far.
Our month end close related issues are the ones to mention. So far we have had 2 critical month end close related issues and both of them were given the top most support from Oracle support. We had dedicated reps help us to get through the issues in a timely manner and with accuracy. The reps were fully aware of the situation and were ready to provide a temporary fix to get through the close and provide backport patches in the next few days if the issue is on their end with no interruption to our business.