PayScale is a partner in business, not just another software.
July 11, 2017
PayScale is a partner in business, not just another software.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PayScale Insight Expert
Currently we use Insight to price new positions and for annual increases for our employees. Insight is only used by the HR department, however Crew is used companywide during our annual increase cycle. One of the best benefits of using PayScale is the ease of access to salary data. It eliminates the need to research multiple wage surveys when either pricing a position or when verifying that your current salaries are competitive.
- The data is always up to date. This is extremely helpful when trying to price a hot job.
- Customer service is diligent. Some jobs are niche jobs which can be hard to find a price. The customer service team has always been extremely helpful in these situations and easily help me find the right match.
- The ability to search across multiple labor markets is great. We have 4 locations in the USA and there are times when I need to research whether or not to place a certain position in different regions. Having the ability to research in Ad Hoc to determine what makes sense for our business is very helpful.
- Pre-recorded webinars on product updates would be great. I know they offer webinars, but many times they do not work into my schedule so I miss them. If they had a section on the site for training on product updates or new features that I could view on my own time I think would help me utilize the tool even better.
- The ability to add-in or take away elements in the EE comp report. Some things are just not relevant to a company. I know a new release recently came out on the EE comp report and I am not a fluent with it as I once was (this is where the pre-recorded webinar or a learning byte would be helpful), but previously there were 3 versions of the EE comp report you could use. If I could add-in or drop-out sections to customize it to my company it would be nice.
- The impact of Insight has been extremely valuable for us. With the first project (wage analysis) we were able to see exactly where we fit in as an organization in our markets. Once you know where you stand you can then make adjustments.
- Along with having accurate data with PayScale, you can then have accurate discussions with your employees when it comes to pay. Being able to show employees where their position falls within the market has help tremendously with building credibility and transparency within the organization. It's one thing to stand behind your numbers, it is another to be able to explain them in detail to your employees so they can understand them too.