Overall Satisfaction with People.ai
People.ai is plugged into every customer-facing role we have at Lyft Business. It allows us to automatically log/monitor our client interactions and meetings without any extra effort. Folks just work in email/calendar like they always do and People.ai does the rest. We also auto-create contacts in our CRM automatically for Marketing to harness for B2B outreach efforts.
- Automatic logging, zero touch
- Great analytics to help coach your team (high and low performers)
- Tells you exactly what brands your team is spending their time on
- I'd like to see more email publishing
- I'd like to see it help us with our account plans so we can set up "custom lists" to track progress on focus accounts
- Time back for the whole team. We don't log calls anymore, we just work.
- Great insight into who on your team may be wasting time with low-impact customers. This is near impossible to measure without this tool.
- Marketing data is always current so we email the right people vs relying on my teams (Sales, Marketing, anyone) to be data stewards.
I haven't seen anything like it