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Pulseway is a great option for anyone who needs to monitor and remotely manage computers or servers
October 30, 2020

Pulseway is a great option for anyone who needs to monitor and remotely manage computers or servers

Richard Hogan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pulseway

We are using Pulseway to monitor computers and servers, both internally and for our clients' systems. We use it to "keep an eye" on things. It notifies us if a computer is having problems, running out of disk space, has gone offline, etc. It can monitor things and let us know, for example, if a service stops running, or a particular event appears in the Event Logs. It notifies of when a server is shutting down, or rebooting, etc.

Pulseway also allows us to do things like remotely reboot a computer, or perform other remote management tasks. There are many things in Pulseway that we haven't made use of yet. It is a great solution for remote support, monitoring and management.
  • It monitors computers and notifies us of any issues with any computer.
  • It allows remote control of computers, such as requesting a computer to reboot itself.
  • It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.
  • Sometimes, notifications are delayed. I'm not sure if this is really a problem specific to Pulseway, or if it is more of an issue with networks, cell service, or notification processing on our phones.
  • It helps prevent outages by notifying us of problems before they actually cause an outage.
  • It helps to remotely manage computers, reducing the need to go on-site to reboot a server, or perform other tasks.
I will admit, we started with Pulseway several years ago because we were able to start using it with a free account, which allowed us to install it on some in-house servers and gain experience with it. The other products we looked at all seem to require a considerable investment in order to get started, or they offered a short term free trial, which just didn't give us enough time to fully evaluate them.

In a larger corporate environment, where people could be dedicated to testing and evaluating products, things would be different. But for our situation, the ability to start with Pulseway for free was a big factor in allowing us to spend the time to learn how it works and gain experience with configuring the alerts, etc.
Overall, I have found Pulseway to be easy to use and easy to configure. I have even helped friends set it up to monitor their own home computers/networks. Even these "non-IT" users are able to use Pulseway effectively. So it is very easy to use.
I haven't really needed much support for Pulseway, so I can't really say a whole lot about their support. Pulseway has been pretty much trouble-free for us. There are regular updates and new features. The updates never seem to break anything or cause problems. It just works.

Do you think Pulseway delivers good value for the price?

Yes

Are you happy with Pulseway's feature set?

Yes

Did Pulseway live up to sales and marketing promises?

Yes

Did implementation of Pulseway go as expected?

Yes

Would you buy Pulseway again?

Yes

Pulseway is well suited for just about any situation where there is a need to remotely monitor and manage computers. The most basic features are available to anyone with a free account, so even a home user can set it up and use to keep an eye on computers. The more sophisticated features require a fairly inexpensive subscription, but are well worth the cost for a business wanting to monitor the health of their servers, etc.

My experience with Pulseway is limited to using it in situations where there are fewer than a dozen or so computers/servers being monitored. I'm not really sure how well it scales up, so I can't say if it is a good solution for a large corporation with hundreds or thousands of machines that need to be monitored.