Rescue the practical tool for remote support
November 09, 2022
Rescue the practical tool for remote support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Rescue
We use rescue for remote support of our users who are on remote sites. We have branches at sites more than 100 KM away and it is not easy for us to travel to them when they have problems with their installed applications or their machine. With Rescue we work in 2 ways, our users can via a calling card call us for an intervention or we guide them through a link to give us access to their computers
- Take control with admin access to a remote desktop
- Integration of external technician
- Use calling card to initiate an intervention at client side
- Integrate the possibility to manage the different assets (Computers/SmartPhone) of the network via an install client. The client will allow to recover the information of all the machines of the network for a better management
- Before Rescue, for most of our remote interventions we were obliged to travel and each trip involved time (with traffic jams) and transportation costs. Now in no time we can manage several users at the same time.
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue by GoTo go as expected?
Yes
Would you buy LogMeIn Rescue by GoTo again?
Yes