Item: Salesforce Marketing Cloud Social Studio (retiring)
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Salesforce Marketing Cloud Social Studio was our company's way of managing, scheduling, and moderating content for our various clients. It was immensely helpful to us considering how many Client pages we were overseeing at the time. We have since quit using it, due to it retiring in November of this year. It was a very good tool while we utilized it.

Pros and Cons

Organization
Scheduling
Moderation

I cannot think of anything that we were missing at the time

Return on Investment

Secured contracts yearly

Key Insights

Do you think Salesforce Marketing Cloud Social Studio (retiring) delivers good value for the price?

Yes

Are you happy with Salesforce Marketing Cloud Social Studio (retiring)'s feature set?

Yes

Did Salesforce Marketing Cloud Social Studio (retiring) live up to sales and marketing promises?

Yes

Did implementation of Salesforce Marketing Cloud Social Studio (retiring) go as expected?

Yes

Would you buy Salesforce Marketing Cloud Social Studio (retiring) again?

Yes

Likelihood to Recommend

Salesforce Marketing Cloud Social Studio was well suited for those overseeing multiple client social media pages. It's organization setup and keywords queries were instrumental to helping us offer our clients the best support we could. It helped secure their contract for years. We are very saddened to lose use of it.

Salesforce Marketing Cloud Social Studio Review

Software Version

Overall Satisfaction with Salesforce Marketing Cloud Social Studio (retiring)