Overall Satisfaction with SAP Business One
Business One is used daily at our facility. We use it to manage our inventory and others that we have at other locations. It handles all internal orders and billing as well as streamlining our processes.
- Relationship Maps - showing us the process from start to finish in one screen is helpful
- Holding people accountable as their name is attached to each process they do
- Easy to Bill and Pay our customers and vendors
- Reporting is very clearly designed for maximum clarity
- Not easy enough to customize other reports that come up as being needed
- Training myself and my staff at time of implementation
- Setting up macros automatically would be nice
- Having more included instead of having all the extra pieces being extra money especially for upgrades
- struggling with training new people
- also streamlined processes to make things easier and trackable
- much better inventory keeping
we actually used microsoft passport .. that was very far behind the eight ball
Do you think SAP Business One delivers good value for the price?
No
Are you happy with SAP Business One's feature set?
Yes
Did SAP Business One live up to sales and marketing promises?
No
Did implementation of SAP Business One go as expected?
No
Would you buy SAP Business One again?
Yes
SAP Business One Feature Ratings
Using SAP Business One
6 - accounting, shipping/receiving, customer service, owner
must be computer savy .. and I don't know half of what this program can still do
- accounting
- inventory tracking
- customer history
- pricing
- i'm sure a ton but we don't have the people to understand the program well enough
Evaluating SAP Business One and Competitors
Yes - Real World
- Price
- Product Features
having it work directly with our customers program
probably wouldn't have done it .. we don't have the time to learn what this program can do. wish we were fully trained at the beginning.
SAP Business One Implementation
- Implemented in-house
- Third-party professional services
Vision33
Yes - Yes due to the person passing away and us never getting up and running the right way. it was a mess and very costly
- no starting numbers were put into sap
- never really learned the processes
- was very overwhelmed just to get my people using the bare bones that we never went above that
- accounting is a complete mess at this point
- no month end or year end processes were done or gone over
SAP Business One Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed No escalation required Support understands my problem Quick Initial Response | Problems left unsolved |
Did I?
Yes - With the new update I believe it has
Yes, when I deal directly with Megan and she knows my issues first hand... no waiting or being in a que... simple help
Using SAP Business One
Pros | Cons |
---|---|
None | Unnecessarily complex Requires technical support Not well integrated Slow to learn Feel nervous using Lots to learn |
- Entering an Item
- Viewing a Customer
- Reporting!
- Crystal Reports
- History
- Item Management with Warehouses
- Process of invoicing
- Process of writing a check / doing an ACH
Yes - I've asked for help installing this to make it work and it still isn't at that point so I have no clue if they really want people to use it...seems I need to now make changes to my server. Idk. it's not worth it right now.
Upgrading SAP Business One
Yes - yes it went smoothly
- I can now do window's updates on all our PC's
- easier reporting functionality
- more syncing between orders and po's