SAP SuccessFactors Review
Updated October 20, 2023
SAP SuccessFactors Review
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Employee Central
- Onboarding
Overall Satisfaction with SAP SuccessFactors
We use SAP SuccessFactors to address all the following business needs: Support all business cases related to hiring, rehires, transfer, concurrent, global, local assignments, concurrent, and terminations. Support HR community with integration needs through our landscape (subsidiary countries). With data integration solutions for acquisitions/divestments. Support ERP and non-ERP integrations with SAP. Support data imports and exports
- Support US local needs
- Support central repository for our employees across the world
- support out of the box integrations with local ERP systems
- Custom Integrations with all our local countries
- Overlapping date data somehow is created in tables
- Missed data transmission to receiving systems during large imports - custom interfaces
- Allowed UI updates and Integration API differences
- HR productivity
- Automation of task
- Flexibility
Very important - especially related to payroll and time issues for particular states
Implementation was smooth.
We had some challenges in the first year with properly integrating it with our IDM system.
Bringing changed photo from Azure AD into Successfactors is another challenge
We had some challenges in the first year with properly integrating it with our IDM system.
Bringing changed photo from Azure AD into Successfactors is another challenge
We have inbuilt knowledge with SAP ERP systems. Out of the box Integration was a big reason Successfactors was chosen with our SAP ERP landscape
Do you think SAP SuccessFactors delivers good value for the price?
Yes
Are you happy with SAP SuccessFactors's feature set?
Yes
Did SAP SuccessFactors live up to sales and marketing promises?
Yes
Did implementation of SAP SuccessFactors go as expected?
Yes
Would you buy SAP SuccessFactors again?
Yes
SAP SuccessFactors Feature Ratings
Using SAP SuccessFactors
50000 - All employees
15 - Configurators
Integration experts
Ticket Support
HR
Integration experts
Ticket Support
HR
- HR data for all employee globally
- Send HR data to recipient systems
- Succession, Talent, Performance
- Feed data to SAP and non-SAP systems successfully
- Using Time for simple cases - Non-Union countries
- If some off the gaps are closed - UI/APi differences - allow better integrations
- Robust Time enhancements - enable more countries to use the product
Evaluating SAP SuccessFactors and Competitors
Yes - SAP ERP - Encourage by SAP. This allowed us to also start using Employee Central Payroll - as Successfactors HR data source
- Cloud Solutions
- Scalability
- Integration with Other Systems
Global source for HR data that can feed all connected systems - payroll, finance etc
Waited for couple of years - for the product to evolve and more stable
SAP SuccessFactors Implementation
- Third-party professional services
Deloitte
Change management was a big part of the implementation and was well-handled - We were already on a global HR system before moving to Successfactors - so change management was not bad
- Data integration - SAP - especially IT0001
- Issues with updating data - without picklist values
SAP SuccessFactors Support
Pros | Cons |
---|---|
Kept well informed | Escalation required Need to explain problems multiple times Slow Initial Response |
Yes- We have premium support. We are a large customer of SAP products
Yes - One was promised to be fixed in the last release and it was promised again now to be fixed in this release (Distorted photo when uploaded through API)
When we hit the initial limit of 50 integration center jobs - they quickly increased the limit.
Good support during the new Data Center move last year- Frankfurt data center
Good support during the new Data Center move last year- Frankfurt data center
Using SAP SuccessFactors
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Quick to learn Convenient Feel confident using Familiar | None |
- General Portlets usage
- Research with issues - audits, integration center etc
- Reporting - gave up - may be it has improved with Stories now
Yes, but I don't use it