Overall Satisfaction with SharpSpring
SharpSpring is being used by me and several other reps who have been working with a company for a few years. It was the CRM that was selected to manage the sales data and move opportunities throughout the sales process. It's a way for multiple users to create and store data about a variety of sales opportunities without overlapping, while also giving management visibility into potential deals to help with budgeting.
- Moves deals through the sales process. It's very easy to update the sales pipeline.
- Ease of use. It was very easy for me to learn SharpSpring and continue to use it.
- Adding contacts and opportunities is simple, and it will warn the user before creating a duplicate contact.
- A rep on my team had an issue early on where she was locked out for a couple [of] days. SharpSpring's tech team responded right away and worked intensely on it, but she was limited in her access during that time.
- The reporting and analytics functioning, while just fine for [my] needs as they show a clear view of my opportunities, [maybe] limited over some larger CRM names. In fairness[,] I haven't fully needed all the capabilities and there may be more than I'm aware of.
- My company has set up some additional security [...] so that users are prompted to enter a code on occasion when logging in. While this feature is a benefit, as a user it's a minor inconvenience as I need to remember where I've stored the codes.
- It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
- When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
- SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
SharpSpring is comparable to Insightly, Pipedrive[,] and Zoho Assist. I'm giving the edge to SharpSpring because it's what I'm using now, it's easy to use and I like the layout, and it's easy to move leads through the sales process as well as set tasks and reminders. I much prefer it to Salesforce, because Salesforce was cumbersome to use, had long load times[,] and error messages that were mostly in [a] language that was unreadable to someone outside of tech support. SharpSpring is fast to update and pages load quickly.
Do you think Constant Contact Lead Gen & CRM delivers good value for the price?
Yes
Are you happy with Constant Contact Lead Gen & CRM's feature set?
Yes
Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?
Yes
Did implementation of Constant Contact Lead Gen & CRM go as expected?
I wasn't involved with the implementation phase
Would you buy Constant Contact Lead Gen & CRM again?
Yes