Shoutlet, Robust Platform with Issues
Updated November 04, 2014
Shoutlet, Robust Platform with Issues
Score 7 out of 10
Vetted Review
Verified User
Software Version
6.0
Overall Satisfaction with Shoutlet
Shoutlet is being used by the Social Media Department. It is used to schedule content across our social media platform and for creating and maintaining canvas pages for contests and/or events. It also aids in measuring ROI. Generally, it saves time by allowing content to be pre scheduled and due to the integration of canvas pages when a landing page is required for a contest/event.
- Shouts (posts) can be created for multiple platforms at once. Very useful when needing to share a message across multiple platforms.
- Reporting is robust.
- The CRM tool is very useful, overall, despite some issues.
- When submitting Tech Therapy tickets, some are escalated to developers as it is an issue beyond the Therapist's ability to troubleshoot. You will never hear from them again.
- Some SCRM features are buggy and have yet to be addressed by the development team. For example, Twitter mentions do not all load into the corresponding stack.
- The mobile app does not integrate many of the features. Some of the options available in SCRM are not present on this platform, though it is supposed to be a mobile version of SCRM.
- Positive: Hours saved from the ability to pre-schedule content and design landing pages.
- Positive: Reporting features are useful for charting data to demonstrate ROI.
- Negative: Hours lost due to buggy SCRM tools and reliance on native versions of social media platforms.
Other tools offer superior community management options. Shoutlet's reporting tools and integration with Kenshoo are superior. Integrated canvas pages make the platform stand out. The main reason we selected Shoutlet was due to the integrated canvas pages.