Item: SimpleTexting
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We began using SimpleTexting during the beginning of the pandemic so that our clients could text in that they had arrived versus having to sit in a lobby with other clients. This way we could bring them straight into their room and bypass being in a confined space with others.

It allowed our clients to quickly and easily message us for arrival and any questions or updates. It was an added form of communication that our clients used daily.

Pros and Cons

Broadening communication options
User friendly functionality
Competitive and fair pricing
Searchability and organization of information
Campaign texts

Porting your number out

Return on Investment

Reduced no shows
Improved communication with clients

Key Insights

Do you think SimpleTexting delivers good value for the price?

Yes

Are you happy with SimpleTexting's feature set?

Yes

Did SimpleTexting live up to sales and marketing promises?

Yes

Did implementation of SimpleTexting go as expected?

Yes

Would you buy SimpleTexting again?

Yes

Likelihood to Recommend

This is past tense as we recently moved to an all-inclusive (phone/fax/text) system. SimpleTexting broadened our lines of communication with our clients. Communication became simpler and quicker. Many of our clients preferred the ability to text versus having to call thus making no-shows less frequent and allowing us to answer questions quicker. Campaign texting was easy to set up and use on days we had to close due to weather. Pop-up notifications on the desktop made it easier for us to work with it running in the background. Adding SimpleTexting to our routine was not difficult at all.

SimpleTexting allowed easier communication and reduced no shows

Overall Satisfaction with SimpleTexting