More Than Just A Reference Management Workflow Tool!
May 20, 2024

More Than Just A Reference Management Workflow Tool!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SlapFive Customer Marketing Software

We use SlapFive Customer Marketing Software as as our Customer Reference Management platform. We also use their remote video capture & publication system to gather customer & employee insights to share both internally and externally. SlapFive Customer Marketing Software helps us stay organized in the recruitment of new customer advocates, and the request process by which anyone at our organization may request a customer's support on a variety of advocacy activities.
  • Capture detailed and well organized customer perspectives in video format
  • Customer support is fantastic
  • Self-administration to make updates
  • Request workflow system
  • Integration with Salesforce is tricky
  • More customer advocates
  • Deeper knowledge of their use case
  • Better customer content on our website
I'd say it's a bit simpler than RO Innovation, but also much more affordable, especially considering their video capture capabilities which RO Innovation does not have.

Do you think SlapFive Customer Marketing Software delivers good value for the price?

Yes

Are you happy with SlapFive Customer Marketing Software's feature set?

Yes

Did SlapFive Customer Marketing Software live up to sales and marketing promises?

Yes

Did implementation of SlapFive Customer Marketing Software go as expected?

Yes

Would you buy SlapFive Customer Marketing Software again?

Yes

SlapFive Customer Marketing Software is great if you have a large customer base but only a small team to manage all the requests from sales, marketing, product, etc. I also love their approach/methodology to capture, tag and publish customer video content as short clips, which can be meta tagged by different qualities to mix-match how they're published and maximize their value for our organization. Their UI does need some improvement, as our customer's use cases are quite complex and so we rely on more than simple filters to determine whether or not they would be a good match for a particular request. The SlapFive Customer Marketing Software team is always listening to our requests for improvement however, and I anticipate this complaint won't be valid for much longer. :-)

Using SlapFive Customer Marketing Software

200 - Marketing, Sales, Customer Support
3 - Salesforce Admin, Marketing Operations
  • Reference Management
  • Video content capture & Publication
  • Advocate Recruitment
  • Reports & Dashboards
  • Capturing Video clips for Employees for HR
  • Integration with Salesforce for faster request processing