Streamlines IT operations
Overall Satisfaction with SolarWinds Web Help Desk
We use SolarWinds for our internal IT operations and it is being used across our entire organization.
- Patch management
- Remote login and remote management
- Asset reporting
- Pricing could be more competitive
- Better patch deployment tools
- Better Mac OSX support
- We have reduced costs across the board within our IT Department.
- Migrated from using multiple vendors into one platform.
- We have been able to free up IT staff for other projects.
It is more feature-packed then other RMM providers and has better support.
Do you think SolarWinds Web Help Desk (WHD) delivers good value for the price?
Yes
Are you happy with SolarWinds Web Help Desk (WHD)'s feature set?
Yes
Did SolarWinds Web Help Desk (WHD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Web Help Desk (WHD) go as expected?
Yes
Would you buy SolarWinds Web Help Desk (WHD) again?
Yes
SolarWinds Web Help Desk (WHD) Feature Ratings
Using SolarWinds Web Help Desk
25 - IT support for internal and external employee's
25 - need to have good knowledge of windows desktop OS and Server OS
- remote support for internal and external employees
- Patch management of desktop and servers
- Hardware monitoring
- the scripting and deployment of scripts is great
- being able to remote into servers\desktops
- monitoring hardware remotely
- streamline IT operations
- provide support to our customer not just internal staff
- security of internal and external employees