Why we strongly recommend SolarWinds after over a decade of sales and use.
March 01, 2020
Why we strongly recommend SolarWinds after over a decade of sales and use.
Score 9 out of 10
Vetted Review
Overall Satisfaction with SolarWinds Web Help Desk
As a SolarWinds Reseller and user, we often need to avail ourselves of their tech assistance. They have always been fast and responsive in helping us solve our tech issues. However, since the backup software is so easy to use and incredibly reliable it is a rare opportunity for us to interact with Support. However, when we do need them, they are very responsive and provide great follow-up. We recommend SolarWinds very highly.
- Follow-through
- Quick response
- Respectful and knowledgeable
- Always willing to help
- If there is a tough question, they willingly bring in engineers and others to assist.
- More support materials. Videos on certain functions, etc.
- More easily brand-able materials.
- Wracking my brain to think of more, but honestly, I can't.
- By being fast and accurate, they help us meet all client needs quickly. This pleases our clients.
- We have had a great ROI from SW ever since we started with them.
- They help make us look great to clients!
- Thanks to SolarWinds services and support our client attrition has consistently been under 0.05%.
- Their client facing materials are clear and reasonably easy to understand.
From a quality and use standpoint, they leave ALL of them in the dust. As far as support is concerned, they are faster and more accurate at resolving issues. Their software goes in easily, and functions as it is supposed to with minimal problems. And, as I have said before, their support is easy to reach and fast to resolve issues.
Do you think SolarWinds Web Help Desk (WHD) delivers good value for the price?
Yes
Are you happy with SolarWinds Web Help Desk (WHD)'s feature set?
Yes
Did SolarWinds Web Help Desk (WHD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Web Help Desk (WHD) go as expected?
Yes
Would you buy SolarWinds Web Help Desk (WHD) again?
Yes