Overall Satisfaction with Spiceworks Help Desk
Spiceworks is used by IT for Asset information, inventory, and we have tested the helpdesk functions. It performs well and has decent features which will assist in your daily functions. A full-featured ITSM it is not, but it is a wonderful helpdesk offering. It's offered at a great price.
- Inventory
- Asset details
- Helpdesk ticket routing
- Too many ads on UI
- Would like to see a local install
- Inventory
- community
- Helpdesk
- Price fits product
- Time
- Simple to use
- Easy to administer
- SolarWinds Network Performance Monitor, SolarWinds Network Configuration Manager, solarwinds network bandwidth analyzer, SolarWinds Netflow Traffic Analyzer, SolarWinds Pingdom, SolarWinds Server & Application Monitor and SolarWinds Web Help Desk
SolarWinds is far superior but it is a locally installed application. I think each does things well. For a free or paid no-ad version legacy style it was great. As for cloud-only options, I think there are still some things that need to be improved on. There needs to be more depth for network and application monitoring as well as VM and other monitoring.
Do you think Spiceworks Help Desk delivers good value for the price?
Yes
Are you happy with Spiceworks Help Desk's feature set?
Yes
Did Spiceworks Help Desk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Spiceworks Help Desk go as expected?
Yes
Would you buy Spiceworks Help Desk again?
Yes
Spiceworks Help Desk Feature Ratings
Spiceworks Help Desk Support
Using Spiceworks Help Desk
Pros | Cons |
---|---|
Like to use Easy to use Quick to learn | None |
- Browser interface
- Basic Functions
- Agent Install
- Helpdesk
- Community
- App monitoring
- Accurate inventory
- Clean up of data