A social marketing suite with stellar service, competitive product
January 14, 2014
A social marketing suite with stellar service, competitive product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)
- Excellent tool for managing 100+ business users, setting permissions and analysis of customer engagement and business user activity.
- Excellent tool for publishing to Facebook, Twitter & Google Plus in our use case.
- Best-in-class for customer service management and escalation.
- Mobile has needed improvement and Khoros is making progress on that.
- Still some strides to make in analytics and UI.
- Net positive