Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)
- Khoros enables RadioShack to monitor incoming social messages from fans and ensure that they're handled appropriately
- Khoros allows RadioShack to efficiently manage our posting schedule and easily pull reports to judge the performance of those outgoing posts
- The metrics/analytics can be a bit of a chore to navigate, and I can't always get the actual metrics that I'm looking for.
- If you add too many streams, Khoros can slow down and become less speedy.
- We're able to measure our impressions for various campaigns and map those to instore visits/online transactions.