Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)
- Khoros has extensive data exports that are easily manipulated into actionable reports.
- Their IT open ticket time can use improvement. Faster response and a free flow of communication so the user knows that actions are being taken to fix the problem.
- Sometimes server speed is very slow. Dashboards and data takes time to load onto the screen.
- Khoros needs to ping the APIs of the social channels more frequently so that data is as real-time as possible.
- All the data, easily obtainable in one place allowed for quicker and cleaner data pulls to provide analysis