Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)
I work at the NFL, and I manage the relationship between Khoros and 32 clubs. The League along with all 32 clubs not only uses Khoros as our central social CMS but for analytics/creative purposes as well.
- Khoros does a phenomenal job when it comes to personal relations. Everyone I've met and worked with is not only super helpful but very easy to get along with as well. This makes working with them a pleasure!
- Communication & Transparency. Whether the news is good or bad, Khoros always does a great job keeping us all in the loop & opening themselves up for any questions/concerns we have.
- The only area in which I feel they could improve is delivering on promises, specifically when it comes to new products. We've seen some fantastic demos of various products or additions to existing products, but a few of them have still not fully come to fruition.
It's huge. It's the future, especially when it comes to sports, so it's extremely vital.
Khoros always stays ahead of the trends and offers sound advice as to how the various clubs should approach social. The summit is especially informative. And a blast in general.