Streamline your grant application process!

Once you learn the structure (which was recently changed), it does make sense. Creating a Project and the related forms are intuitive but you do have to learn some more complicated parts of it (logic options for questions, for example) for it to work well. That takes some time although there are online tutorials and other ways of learning. It isn't always obvious without talking to a human there which is not always quick.

You have to have enough applications in a year to justify the cost. As a small foundation, it became cost effective once we had multiple grant applications each year to justify the cost per application. It is so much easier than the old paper application days!

Submittable is easy to use for our applicants, streamlines the grantmaking process and provides structures for a range of reviewers on our panels. i like that you continue to come up with new tools, although I wish many didn't come with additional costs.

As a small organization, it was a lot to initiate our first year or two but it was also a long time ago so it might be easier now. The payoff was so valuable and we continue to find new ways to use Submittable. I think it is expected to have a learning curve and some bumps along the way, but the streamlined process is incredibly valuable platform for our applicants and our board.

We have been using this for many years but my memory is that we had a
human walk us through how to use basic features. We also used the
resource library to learn about specific topics or issues as they came
up.

I think it is fine for this kind of product. Most things work well for us and there are other things we would like to use but they aren't in our subscription level.

It would be appreciated if phone support wasn't tied to our subscription level. As a one-person office, I don't have internal support and sometimes need answers quick than an email. That being said, I have received good support through email within a day and the resource library has also been helpful.

This is not an issue for us. We don't have multiple departments or sites.

I don't know that I have ever experienced an outage so it there was one, it was quickly fixed and did not impact our use.

Performance is seamless and quick. We aren't working with huge numbers of applications but reports are easy to configure and load immediately. We don't integrate with other software or systems.

The Submittable team has worked with us to provide discounts and multi-year contracts so we can save money and know that we will not have big rate hikes from year to year. They have been responsive as well with negotiating the number of team members and applications within our contract.

We have always gotten a prompt response to questions about our plan.

As I said earlier, it is frustrating when new features are introduced and we hear about them on the quarterly check-ins, only to find they come at an additional cost. I think new featured should be grandfathered into existing contracts and then renegotiated.