Overall Satisfaction with SurveyMonkey
We use SurveyMonkey on occasion to administer client satisfaction surveys. In the past, we've also used it for employee satisfaction. It's a very user-friendly application that enables us to quickly create custom questions in a variety of formats and offers solutions for easy analysis of results. It also enables anonymous participation.
- User friendly interface
- Good options for customizability in terms of questions format and logic
- Decent branding and design options
- Good interface for tracking, notifying survey participants, and analysis
- More design customizability would be nice
- Creates a quick and easy way to capture client satisfaction data
- Saves time in analyzing and tabulating results
- Time saving in general is the biggest ROI compared to other tools
- Google Forms and Typeform
SurveyMonkey has the most options in terms of available question formats, analysis and participant tracking, and customizability. Google Forms is a more basic interface with fewer options for tracking and analysis, and Typeform is better in terms of design and branding options but lacks options for formatting questions and logic.
Do you think SurveyMonkey delivers good value for the price?
Yes
Are you happy with SurveyMonkey's feature set?
Yes
Did SurveyMonkey live up to sales and marketing promises?
Yes
Did implementation of SurveyMonkey go as expected?
Yes
Would you buy SurveyMonkey again?
Yes