Item: SymphonyAI Summit
Rating: 9
Author: LALIT MADAN

Use Cases and Deployment Scope

We have 1800+ users, and I am using this tool for IT Assets management as well as for service desk ticketing.

Pros and Cons

Ageing of Inventory not visiting the office network.
Software details of IT Assets to check compliance.
Any hardware change from original system e.g. RAM change etc.

In case of inhouse hardware whether correct size of server is considered or not.
Any call logging is not reverted as per SLA.

Return on Investment

Tool conceptually is very good.
Application is resource hungry.

Conceptually this solution is very good, but due to the resource-hungry application, the speed is very slow. Also need to have users friendliness which is very important for adoption because they are using a traditional set of applications that needs immediate improvement. The dashboard is very good, but call logging is very cumbersome.

AI and Automation

This is a very good tool for automation, but manufacturing users, don't log calls themselves, and IT persons have to log on to the call. Due to this, all calls are not logged in by the IT person and leading to the incorrect dashboard, which needs to be improved by better user-friendliness.

Alternatives Considered

ServiceNow Customer Service Management

Better dashboard and better MIS report for the IT manager.

Key Insights

Do you think SymphonyAI Summit delivers good value for the price?

Yes

Are you happy with SymphonyAI Summit's feature set?

Yes

Did SymphonyAI Summit live up to sales and marketing promises?

Yes

Did implementation of SymphonyAI Summit go as expected?

Yes

Would you buy SymphonyAI Summit again?

Yes

Likelihood to Recommend

Best suited for IT Assets Tracking but need to have a better user interface for early adoption.

Review for IT Assets Management & Service Desk Management tool.

Overall Satisfaction with Symphony SummitAI