IT Asset Management Software

TrustRadius Top Rated for 2024

Top Rated Products

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1
Snow License Manager

Snow License Manager enables organizations to gain an accurate view of software usage and entitlements. Organizations can then dynamically reconcile these findings against license entitlements to optimize their IT environments and be audit-ready. HOW IT WORKS Snow License Manager…

2
TOPdesk

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

3
Freshservice

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

4
SysAid

SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.

All Products

(1-25 of 209)

1
TOPdesk

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

2
SysAid

SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.

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3
SolarWinds Service Desk (SSD)

SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog,…

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4
Freshservice

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

5
Spiceworks Help Desk

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem…

6
ServiceNow IT Service Management

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release…

7
BMC Helix ITSM

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

8
Qualys TruRisk Platform

Qualys TruRisk Platform (formerly Qualys Cloud Platform, or Qualysguard), from San Francisco-based Qualys, is network security and vulnerability management software featuring app scanning and security, network device mapping and detection, vulnerability prioritization schedule and…

9
Device42

Device42 is a comprehensive, agentless discovery system for Hybrid IT. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, in order to provide an accurate views of the IT ecosystem. Device42 intelligently groups discovered…

10
ManageEngine ServiceDesk Plus

ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

11
BMC Track-It!

BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.

12
ServiceNow IT Asset Management

ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses…

13
Snow License Manager

Snow License Manager enables organizations to gain an accurate view of software usage and entitlements. Organizations can then dynamically reconcile these findings against license entitlements to optimize their IT environments and be audit-ready. HOW IT WORKS Snow License Manager…

14
Lansweeper

Lansweeper - Network Discovery and IT Asset Management Software Lansweeper is an IT asset management solution that provides network discovery of all connected users, devices, and software within the IT estate. Lansweeper's device recognition capabilities provide complete visibility…

15
HaloITSM

HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management,…

16
KACE Systems Management Appliance (SMA)

Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software…

17
AlienVault OSSIM

OSSIM leverages the power of the AlienVault Open Threat Exchange by allowing users to both contribute and receive real-time information about malicious hosts. AlienVault OSSIM is an open source Security Information and Event Management (SIEM) product. It is a unified platform providing:…

18
SymphonyAI IT Service Management

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

19
PDQ Deploy & Inventory

PDQ.com headquartered in Salt Lake City offers PDQ Deploy, a software deployment tool used to keep Windows PCs up-to-date without bothering end users.

20
Microsoft System Center Service Manager

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and…

21
ConnectWise RMM

ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum…

22
Heimdal Patch and Asset Management

Heimdal Patch and Asset Management automates vulnerability management, as an automatic software updater that allows the user to deploy the latest feature and security patches for any Microsoft, 3rd party, and proprietary software. The solution aims to save the user's time and resources…

23
Qualys VMDR

Qualys VMDR 2.0 with TruRisk gives enterprises visibility and insight into cyber risk exposure with the goal of making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business…

24
Asset Panda

Asset Panda is a cloud-based barcoding and asset tracking platform from the company of the same name headquartered in Frisco, Texas, that can possibly displace the need for scanners with standard (mobile phone, tablets) mobile devices in barcode scanning.

25
Genuity - GoGenuity.com

For managing assets, vendor spend, usage and contracts to strategic sourcing and spend analysis, Genuity is a Technology Business Management platform designed to enable teams to spend smarter and maximize the value of every dollar a business spends. Genuity builds tools to help businesses…

Videos for IT Asset Management Software

Which is the Best Enterprise IT Asset Management Software? (Lansweeper, SysAid, Solarwinds)
04:08
Lansweeper, SysAid, and Solarwinds are all IT asset management solutions that allow businesses to keep their devices and assets secure and up to date. Learn more about each of them in this short video.

IT Asset Management Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Learn More About IT Asset Management Software

What is IT Asset Management (ITAM) Software?

IT asset management software is designed to inventory all the hardware and software within an organization to aid decision-making regarding hardware and software purchases and redistribution across business units. IT asset management software is used most broadly by larger organizations and enterprises, but can provide value across company sizes.

IT asset management tools centralize the asset management process for IT departments. This centralization creates efficiencies within policy management and IT inventory management. ITAM also allows businesses to maintain license compliance while reducing IT waste from unnecessary hardware and software licenses.

IT asset management can manage the life cycles of a wide range of business assets, including:

  • Infrastructure hardware, including network devices, servers, and security technology

  • 3rd party infrastructure, such as cloud databases

  • Software licenses

  • Company-owned personal devices, such as laptops or phones

  • IoT devices

Some asset management products have expanded beyond IT assets specifically. These tools are meant to be more general use, such as managing office equipment lifecycles. Not all businesses require general asset management capabilities, but they can be more valuable at larger organizations.

IT Asset Management vs. Help Desk

IT asset management can overlap heavily with other IT support-related functions. The most common overlaps are with IT Service Management and Help Desk software. ITAM is considered by some to be a subfunction of IT Service Management.


IT asset management is often required in help desk functions. For instance, help desk tickets to requisition hardware, software licenses, or request tech maintenance can all lean on asset management capabilities. Help desk software will sometimes include asset management to serve this need.


IT asset management is much more specialized than help desk software. Help desk products are generalizable to business-wide service needs. In contrast, IT asset management focuses on specific classes of assets. Other systems like help desk software will often integrate with IT asset management tools to create a more comprehensive and efficient internal service or support experience.

IT Asset Management Features & Capabilities

Typical capabilities of IT Asset management software are:

  • Discovery and management of hardware and software inventory

  • Lifecycle monitoring from acquisition to retirement

  • Upgrade cycle management

  • Asset detail drill-down

  • Enduring license agreement compliance

  • Configuration management database for recording all asset data

  • Purchase order and contract management

Typically, inventory, financial and contractual data is discovered and maintained in a central repository. This helps with monitoring assets throughout their entire lifecycle. Requests to purchase assets are handled through approval workflows. The software handles acquisition details such as entitlement, chargebacks, and provisioning. Post-deployment, all maintenance activity is recorded and audits are performed until assets are retired from service.

IT Asset Management Software Comparison

When comparing IT asset management software, consider these factors:

  1. Asset management vs. full IT Service Management: Most IT asset management capabilities are found within comprehensive service management platforms. Most organizations that require asset management will also need broader service management functions, such as knowledge management and change management. However, these additional services also bring additional cost- asset management is the primary consideration, a point solution may serve your needs more efficiently.

  2. Scalability: Many IT asset management processes apply to dozens, hundred, or even thousands of entities, oftentime simultaneously. Evaluate the size of your IT asset pool, and its potential to grow, and factor in products’ ability to automate certain mass actions, such as applying updates, tracking licenses, and routing user requests.

  3. Reporting: Reviewers frequently point to reporting as an issue when using ITAM products. To mitigate this issue, consider what aspects of your IT asset data are most important to you. Based on those priorities, consider how well ITAM products can reporting on those metrics using either prebuilt or customizable reporting.

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Pricing Information

Pricing for ITAM cloud services varies. These products are usually priced per agent per month, and there is often an additional charge per device. Enterprise-level solutions have a cost in the region of $100 per user, but SMB options can be significantly cheaper.

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Frequently Asked Questions

What is IT asset management?

IT asset management is a set of business processed designed to help IT departments track, control, and maintain the business’s IT assets, including hardware and software.

What are IT assets?

IT assets are entities that IT departments are traditionally responsible for. They frequently include network devices, company-issued personal computers and devices, and software licenses.

Why is IT asset management important?

IT asset management is important when ensuring your use of software licenses is compliant with license terms, preventing hardware deterioration from interfering with business operations, and managing asset overhead like unused hardware or licenses.

What is asset lifecycle management?

Asset lifecycle management processes ensure businesses use each asset as fully and efficiently as possible, including maintenance and update cycles and decommissioning processes.

How much does IT asset management cost?

IT asset management costs can vary dramatically, and will cost more when included in full ITSM platforms. Most ITAM products charge per user, per month, with some base fee for the license or appliance.