Item: Talkdesk
Rating: 9
Author: Jordan Chevalier

Use Cases and Deployment Scope

We use Talkdesk for Customer Service and Sales departments. It helps us to log every activity on Salesforce and have a Customer 360 overview. It also helps us to ensure the best quality of service. In fact, our last provider was not able to provide us a heavy Salesforce Integration. That's why we chose Talkdesk.

Pros and Cons

Salesforce Integration
Reliability
Easy-to-use for end users
Power Calling

Customization of Salesforce Integration
Native Reporting Capabilities

Return on Investment

It's only a few weeks after, so it's hard to measure ROI.

Alternatives Considered

Diabolocom

Talkdesk had better specifications and professional sales reps. Talkdesk furnished us the best RFQ of all competitors. They answered with a lot of detail quickly and efficiently. They also have the best Salesforce integration on the market, which was very important for our scorecard. And price was competitive. We recommend Talkdesk!

Other Software Used

Salesforce Service Cloud

Likelihood to Recommend

Talkdesk has a powerful IVR builder. Thanks to Talkdesk, we can route any call to the right service, easily and quickly. It reduces time spent on routing calls from the wrong service to the right service. Customers issues are solved faster and it increases customer satisfaction. For sales, we aim to use this wonderful feature called Power Calling - you select all contacts, click on Play and it calls every contact selected, one by one. Beast.

Game changer!

Overall Satisfaction with Talkdesk