Overall Satisfaction with Talkdesk
Talkdesk is being used by the sales, implementation, and support departments of the company. The link with Salesforce is very important for us.
- Connections to other providers (Salesforce) makes organization and logging calls super easy.
- Coaching through calls via listening in on others' calls provides a good teaching tool.
- Logging calls for future review is super helpful.
- There are sometimes gaps in service.
- Simplifies the sales process.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes