Talkdesk Review
December 12, 2023
Talkdesk Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We are a distributed team, and all need to be able to answer a single phone line from many different locations. Talkdesk works well for remote use, and allows a phone tree to filter customers to the best agent. Voicemails and calls can be transcribed, and there is decent reporting for performance.
- Easy to use
- Works well for distributed teams
- seamlessly handles multiple phone numbers
- Caller ID function doesn't work well in my experience
- Customer support is not great in my opinion
- I believe product seems focused on very large teams at the expense of smaller operations
- Talkdesk works fairly well overall, but there is little to make them stand out
- Talkdesk Interaction Analytics
They're all basically the same
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
No
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
No