Integration Difficulties
April 28, 2023
Integration Difficulties
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro
The company uses UKG Pro for payroll and time tracking. I am only involved in using their Cognos reporting engine and the associated API to extract data from UKG Pro.
- unknown
- In my opinion, customer support often cannot answer questions without pointing us to their consulting group
- In my opinion, integration of payroll with timekeeping is difficult
- In my opinion, API support is weak, one one tab of a report can be exported and the API is not at all flexible...
- I've found integrating UKG Pro into our data environment has been very time consuming
In my opinion, it has greatly complicated extracting data from their system...
Do you think UKG Pro delivers good value for the price?
Not sure
Are you happy with UKG Pro's feature set?
No
Did UKG Pro live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of UKG Pro go as expected?
I wasn't involved with the implementation phase
Would you buy UKG Pro again?
No
UKG Pro Feature Ratings
UKG Pro Support
Pros | Cons |
---|---|
Kept well informed | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |