Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
At this time we use UltiPro for primarily time, attendance and report writing. This system is used most by Supervisors, Accounting and Human Resources. The system is very user-friendly to all users and can be accessed by multiple pieces of technology.
- Payroll - the report writing makes completing payroll very simple.
- Time Management - actual live data as well as information from the past when running reports.
- Information Housing - so much information is housed and you can easily drag and drop to make reports.
- Customer service- While you can call them 24/7, chat online or get your account manager to assist, sometimes it would be nice if your account manager was more helpful.
- Costs savings
- Time savings
I have saved 3 days a week on payroll alone by using UltiPro. The process is completed in about 3 hours from start to finish instead of 3 days. This system is pricey, however, we're saving money by having one solution instead of paying for multiple platforms.
UltiPro has it all and the customer service is by far the best. You don't pay for upgrades, they just happen. The solution is more than easy to use.
Every day they do this. The technical team is always there to help. They have webchat when you're in a meeting but still need to work on an issue, calling into help means talking to a REAL person. They also have a library where you can access FAQs.
UKG Pro Feature Ratings
Upgrading UKG Pro (formerly Ultimate Software UltiPro)
Yes - The release went off without one issue. The transition hasn't change our daily business at all. We look forward to see what the merger will do for our company and were sure it will only be positive.
- Cost
- Functionality
- Time Savings
- Easy to Maintain
UKG Pro (formerly Ultimate Software UltiPro) Training
Yes- the system literary has a green add button. Has options on each side screen to watch video's or read articles on how to do something new.
- Online training
Using UKG Pro (formerly Ultimate Software UltiPro)
- TIme Management
- Payroll
- Core
- Adding extra fields
- Community Out Reach
Evaluating UKG Pro (formerly Ultimate Software UltiPro) and Competitors
- Price
- Product Features
- Product Usability
- Analyst Reports
I would always do more research. I would have more people in my company on my go live so more people new how to use the system.
UKG Pro (formerly Ultimate Software UltiPro) Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | Problems left unsolved |