Overall Satisfaction with Vertex
24 Hour Fitness subscribes to Vertex O Series On-Demand for both sales transactions and procure-to-pay transactions. For procure-to-pay transactions, Vertex supplies the tax for purchase orders and accounts payable processing.
- Vertex allows for a methodical and manageable method to configure taxing decisions.
- Vertex can be trusted to produce the same result every time.
- Vertex Support response time is very timely.
- Vertex seems to have a lot of scheduled maintenance, more so than about 5-10 years ago.
- Communicating with the On-Demand Team is cumbersome. Once an issue is raised requiring On-Demand Team investigation or response, they will respond but you have to go through support for any follow-ups.
- Nothing to comment on here.
Nothing to add. When we subscribed to Vertex, they were considered the major player for tax calculation.
Do you think Vertex delivers good value for the price?
Yes
Are you happy with Vertex's feature set?
Yes
Did Vertex live up to sales and marketing promises?
Yes
Did implementation of Vertex go as expected?
Yes
Would you buy Vertex again?
Yes