Vertex will save you time & money, while giving you the confidence that you're getting tax right!
Updated May 30, 2023
Vertex will save you time & money, while giving you the confidence that you're getting tax right!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Vertex Indirect Tax O Series
Overall Satisfaction with Vertex
Vertex O Series is being used across the whole organization to calculate tax on sales. It allows us to ensure we are charging the correct tax rates in multiple jurisdictions for both our retail outlets & direct sales made through our internet, call center, and catalog division. It is extremely useful to us in dealing with tax rate changes and also with tax holidays.
- Vertex O Series recognizes all tax rate changes, which is very useful when you're operating in multiple jurisdictions.
- Vertex O Series helps us to deal with tax holidays. This has saved us a lot of time and gives us confidence that we are getting tax right during these tax holidays.
- It would be helpful if Vertex O Series would add new taxability categories. For our company specifically this would include some items such as motorized bicycles and children's hunting clothing.
- Working with Vertex Customer Support is sometimes a struggle. I feel that they are not always able to understand & effectively help with complex issues.
- Vertex O Series has had a huge positive impact on my department's business objectives by saving us time and money.
- Scalability
- Ease of Use
- Other
Ease of use is extremely important to me. As I am a tax professional, not an IT expert, I must be able to easily use the products to ensure that we are collecting and reporting taxes accurately. Additionally, scalability is very important as our company grows and expands.
Finally, it is also very important to me that the vendor have a positive reputation, including positive reviews, so I can feel confident that the product can be trusted to fulfill our needs.
Finally, it is also very important to me that the vendor have a positive reputation, including positive reviews, so I can feel confident that the product can be trusted to fulfill our needs.
I do not have any real experience with other similar products.
- I am not aware of any unexpected or innovative ways we have used Vertex O Series to date, but this is something I plan to explore.
Vertex Inc has always provided me with good support when I have a question or issue with the products. They have been very helpful, following through until the issue is resolved to my satisfaction.
- Retail POS
- Avalara CertCapture
- Order Management System
Do you think Vertex delivers good value for the price?
Yes
Are you happy with Vertex's feature set?
Yes
Did Vertex live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Vertex go as expected?
I wasn't involved with the implementation phase
Would you buy Vertex again?
Yes