Great Integration!
Updated June 22, 2021
Great Integration!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vidyard
Vidyard is being used across our organization, as well as integration with our own product. It helps our customers use HubSpot more effectively and seamlessly ties into our product. For example, in our customer support organization, we frequently record videos to send to customers to explain complex product questions made easier through a video demonstration with Vidyard.
- Usability
- Quality
- Support
- Diversify product offerings.
- More accessible support documentation.
- Easier guides for new users.
- Quicker interaction time.
- Lower time to resolve.
- More time to take on new customers in the day.
Using Vidyard
I would say VidYard is predominantly used by our Customer Support and Customer Success organizations to help simplify product related demonstrations. We record quick videos when explaining a certain product area or roadblock a customer is facing, rather than taking the time to type a lengthy guide. Showing is better than telling!
200 - VidYard is a native integration with the HubSpot software, so all of our Customer Support reps are able to support this tool as it relates to our product. It is a big value add for our customers, so we get frequent inquiries about using it their day to day, and also how to support any questions that may come up.
- Recording videos to troubleshoot issues, rather than emailing
- Video analytics on HubSpot Landing Pages
- Recorded Internal communications as a meeting alternative
- Supporting customers with quick screen recorded tutorials
- Increased amount of recorded meetings rather than in-person