Overall Satisfaction with Webex App
Webex supports virtual meetings, consulting, support, outreach, and other engagement at our institution. Throughout the pandemic, Webex provided a critical tool to replace face to face meetings with its virtual platform on desktop and mobile applications, allowing staff to hold meetings for small groups, 1:1 conferences, large scale events, team building exercises, committee engagement, responding to help desk tickets, and more. Webex also allowed our team to maintain critical connections from home using asynchronous methods.
- Supports asynchronous team building
- Provides high quality audio/video engagement
- Integrates with third-party apps
- Supports live captioning
- Lack of customization for accessibility/usability features (e.g.,larger fonts)
- Lack of support for hashtags
- Low number of emoji reactions in asynchronous channels
- Status messages cannot be edited or removed once created
- Extremely disorganized list of channels, messages, teams, spaces - unable to manually sort or create folders and sub-sections to make sense of everything
- Allows staff to meet virtually with each other and clients
- Supports real-time and asynchronous engagement
- Provides desktop and mobile applications
Webex App offers high quality audio and video so it is comparable to other web conferencing tools. It has a comprehensive tool set with longer recording options. Webex offers third-party integrations and tool support so it's easy to add Sli.do poll questions, which are far superior than the native Webex polls.
Do you think Webex App delivers good value for the price?
Not sure
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Webex App go as expected?
I wasn't involved with the implementation phase
Would you buy Webex App again?
No