Overall Satisfaction with Zendesk Sell (formerly Base CRM)
It’s being used by my department mainly for our customer experience, customer success, and sales team. We needed a hub to funnel all of our customers through. Zendesk Sell (formerly Base CRM) has worked perfectly for that. We also needed a platform that integrated with a lot of our other systems (e.g., Microsoft Dynamics, Twitter, Facebook, etc.). It's so efficient that these systems are now integrated. It saves our team time now that everything is centrally located and we're not having 5+ browser tabs open at any given time.
- Clean layout
- Multiple views
- Efficiently contact customers
- Systems integration
- More creative design layout (pretty basic to look at)
- Have the option to view previous conversations when chatting with client. Currently I have to search an email to see previous conversations.
- More creative text to use (e.g., emojis)
- Increased efficiency with a central hub for all of our customer data.
- Workflows are easy to set up and beneficial for us.
- Received minimum training, therefore it's easy to navigate.
- Reduced employee costs. Employees can spend more time completing other important tasks.
We moved away from the platform above because integrations and reporting through Zendesk Sell (formerly Base CRM) are far better. Zendesk Sell (formerly Base CRM) is definitely a more modern approach to our ever-changing company. We needed a system that provided accurate and easily attainable reporting. In addition to that, we used tons of other systems that were not "integrated friendly" with the previous software. These reasons are what sealed the deal for our company to move on.
Do you think Zendesk Sell delivers good value for the price?
Not sure
Are you happy with Zendesk Sell's feature set?
Yes
Did Zendesk Sell live up to sales and marketing promises?
Yes
Did implementation of Zendesk Sell go as expected?
Yes
Would you buy Zendesk Sell again?
Yes