We would be flying blind without Zoho Analytics
December 30, 2023
We would be flying blind without Zoho Analytics
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zoho Analytics
The scope of my use case with Zoho Analytics is very broad. We are aggregating data from over ten applications to evaluate and monitor various activities with the company.
A primary, core function of Zoho Analytics within our organization is our Guide Dashboards. These dashboards provide specific details as well as summaries of information that our frontline staff use to organize their time and efforts to serve customers. For example, open and urgent tasks they are responsible for are listed out for them each day. The dashboards also show summaries of how often they've met the SLA requirements on customer service requests.
Providing this real time information to our frontline workers has been critical for them to remain focused on the things that matter most. It has also been a critical tool for providing transparency into how well they are performing compared to the standards we have set for them.
A primary, core function of Zoho Analytics within our organization is our Guide Dashboards. These dashboards provide specific details as well as summaries of information that our frontline staff use to organize their time and efforts to serve customers. For example, open and urgent tasks they are responsible for are listed out for them each day. The dashboards also show summaries of how often they've met the SLA requirements on customer service requests.
Providing this real time information to our frontline workers has been critical for them to remain focused on the things that matter most. It has also been a critical tool for providing transparency into how well they are performing compared to the standards we have set for them.
- Integrates with a wide variety of applications
- Provides opportunities for creating custom metrics
- Provides a user friendly environment wherein layers of analysis can be performed
- Provides flexibility and custom options in the way data is summarized and aggregated
- We've had trouble in the past with getting user permissions to work the way we expect them to
- The restriction where you can only add 3 layers of SQL statements has been burdensome at times
- We would love to see a synchronization frequency of every 1 hour. The 3 hour frequency works out ok though.
- Without Zoho Analytics we'd be flying blind. From an executive management perspective, this tool has allowed us to get insight into the specific areas we feel are important.
- We've learned a great deal about what our business actually is because of Zoho Analytics.
- The tool has allowed us to identify trends in customer engagement and usage that otherwise would have been hidden from our view.
- Microsoft BI (MSBI)
The integration functionality was so much slicker with Zoho Analytics. They've made it easy to reach out to 3rd party apps as well as other Zoho apps to bring the data all into one place.
Do you think Zoho Analytics delivers good value for the price?
Yes
Are you happy with Zoho Analytics's feature set?
Yes
Did Zoho Analytics live up to sales and marketing promises?
Yes
Did implementation of Zoho Analytics go as expected?
Yes
Would you buy Zoho Analytics again?
Yes