Overall Satisfaction with Zoho CRM
Our company uses Zoho CRM for lead management. We have various leads and properties we manage in multiple markets which Zoho CRM allows us to manage. The interface is extremely easy to use and very customizable. Zoho makes managing other users seamless while assigning them tasks and follow ups. Without this software there is no way we would be able keep track of all of our leads.
- Assign users tasks
- Organize leads with customizable fields
- Sort by relevant fields to reach the correct leads
- Zoho is extremely customizable but a bit confusing how to make certain changes.
- Customer service has not been able to figure out a few issues.
- Informing consumers when the product is experiencing issues.
- Positive ROI through lead follow up
- Ability to track sales
- Lead Management
- Boomtown! and Citrix Podio
The Zoho CRM seemed to stack up great against the other software products we looked at from a price and functionality perspective. We really liked the fact that Zoho was simple and easy. A lot of the other CRM products we encountered had a ton of additional features which were not necessary for our business.
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM go as expected?
Yes
Would you buy Zoho CRM again?
Yes
Zoho CRM Feature Ratings
Configuring Zoho CRM
Using Zoho CRM
Relationship with Zoho
In terms of negotiating, it does not seem there is much to do. We needed the general Zoho CRM package which includes a large amount of different capabilities so we did not need any additional features that were not already included. There was little to no negotiation. It seems to be more of a situation where the price is set.
Dealing with Zoho on basic items is easy, they generally understand what you are looking for. If you are looking for more advanced integrations or advanced set up features you really have to have a good understanding of what you are looking for and how to explain it in terms of coding. The general support people will most likely not be able to help with anything more complicated than the basic items.