Contact Management Software

Best Contact Management Software include:

Salesforce.com, Freshworks CRM (formerly Freshsales), HubSpot CRM, Pipedrive, Insightly, and Zoho CRM.

Contact Management Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Contact Management Software Overview

What is Contact Management Software?

Contact management software is designed to store business contact information, such as email addresses, phone numbers, and social media handles. In addition to simple storage, contact management software allows for the organization of contacts and filtering to help users find specific subsets of customers with ease. Businesses that often engage in client communication rely on contact management software and its integrations with other software such as calendar applications to ensure that meetings are scheduled properly and that updates can be pushed out to all participants.

Contact Management features are often included in customer relationship management (CRM) platforms, but standalone tools are also offered for businesses that don’t need an entire CRM platform, or who want to supplement a CRM platform with limited contact management features. Contact management software options are important tools so that businesses can keep in touch with potential clients, vendors, and partners.

Features & Capabilities

  • Contact information storage

  • Contact information management

  • Calendar application integrations

  • Contact filtering

  • Click to call

  • Mass Email

Pricing

Pricing for contact management software is highly dependent on what features are included. Basic contact management that includes simple storage and management is available for free, but as more features are included and software becomes closer to fully featured CRM tools, prices increase dramatically.

Pricing

Pricing for contact management software is highly dependent on what features are included. Basic contact management that includes simple storage and management is available for free, but as more features are included and software becomes closer to fully featured CRM tools, prices increase dramatically.


Contact Management Comparison

When considering contact management software options, consider the following aspects of each product offering.


  1. Feature Needs: Contact management software range from offering basic contact storage to offering fully featured CRM suites. If your business only needs to store and manage contacts, consider one of the cheaper contact management tools, while if your business is looking for more detailed customer analytics, consider a CRM tool.

  2. Number of Contacts: Some contact management software is priced based on the amount of data stored in them, while others have flat-rate pricing. When purchasing contact management software consider your current contact management needs, as well as your expectations for the future, and select a contact management software whose pricing structure makes sense for your needs.

  3. Integrations: Almost all contact management tools offer integrations with calendar applications, but some offer sales tools and marketing tool integrations as well. When buying contact management software, consider what software you have that needs to integrate with your contact management solution.

Contact Management Products

(1-25 of 54) Sorted by Most Reviews

Insightly
302 ratings
320 reviews
Top Rated
Insightly is an online CRM solution targeted at small and mid-sized businesses. It also provides project management, workflow automation, and reporting capabilities, along with 3rd-party integrations.
Salesforce.com
2,386 ratings
247 reviews
Top Rated
Salesforce is a web-based CRM application that enables users to forecast revenues and track leads. It is a leading sales, service, and marketing app. Salesforce.com's Sales (CRM), Service, Platform and Marketing applications are designed to help companies connect with customers, partners, and emplo…
HubSpot CRM
561 ratings
100 reviews
Top Rated
HubSpot CRM aims to enable users to organize, track, and build better relationships with leads and customers. Users can manage contacts in a customizable database while running sales, marketing, customer service, and content management. HubSpot is a CRM platform that connects seamlessly with HubSpot…
Zoho CRM
378 ratings
71 reviews
Top Rated
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.
Pipedrive
167 ratings
53 reviews
Top Rated
Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.
Sugar Sell (SugarCRM)
149 ratings
49 reviews
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the …
Freshworks CRM (formerly Freshsales)
12 ratings
47 reviews
Top Rated
Freshworks CRM (formerly Freshsales) is an all-in-one sales CRM software with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. …
SAP CRM
90 ratings
30 reviews
SAP is best known as an ERP vendor and their enterprise CRM product tends to be used by customers who are already using SAP's ERP other solutions. SAP CRM also includes marketing resource management (MRM) capabilities. SAP has recently combined SAP CRM with analytics, mobile, collaboration, and soc…
NetSuite CRM
52 ratings
25 reviews
NetSuite CRM is built on the same code base as the NetSuite ERP product and is usually used by customers who are already using NetSuite for ERP/Accounting.
CallRail
17 ratings
24 reviews
CallRail offers phone call tracking, recording and analytics.
Swiftpage ACT!
31 ratings
17 reviews
Sage Act is a simple contact management system and is not yet available in a SaaS edition.
Nimble
41 ratings
15 reviews
Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.
Bitrix24
25 ratings
14 reviews
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.
Agile CRM
68 ratings
12 reviews
Agile CRM is a customer relationship management (CRM) software built to make the entire marketing and sales lifecycles more efficient, built around features like sales enablement, marketing automation, social suite, and web engagement.
Nutshell CRM
10 ratings
11 reviews
Nutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.
GridBuddy
4 ratings
9 reviews
GridBuddy, developed by AppBuddy which was acquired by Validity in summer 2019, is a native Salesforce App Exchange app that is designed to make it easier to act on data within Salesforce, and simplify complex data management processes while working within the Salesforce CRM. Access and manage all n…
vCita
0 ratings
6 reviews
vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a super lightweight CRM with the following features…
Claritysoft
4 ratings
5 reviews
CloudSoft is a simple, cloud-based CRM system for SMBs.
CiraSync
1 rating
4 reviews
Cira Apps in San Jose offers CiraSync, a secure, Azure-based SaaS platform that automates the syncing of Office 365 Global Address Lists, shared calendars, Public Folders, and CRM contacts to your business smartphone in about a minute.
FullContact Enrich API
6 ratings
4 reviews
FullContact provides APIs to support individuals, businesses, and developers in managing and enhancing their contact and customer data. The APIs can be used to provide social profiles in an app, improve contacts in address books, enrich CRM information, or create highly personalized marketing campai…
Maximizer CRM
7 ratings
4 reviews
Maximizer CRM is a customer relationship management (CRM) software built to maximize sales leads and calls.
Web+Center
2 ratings
2 reviews
Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique…
BizConnect
0 ratings
2 reviews
BizConnect is a cloud-based business card systematization solutions for professionals and business organizations. The mobile application manages business cards and contacts at the click of a button. The vendor provides its features as: Primary Features● Accurate card scanning and storage- BizConnect…
Pobuca
0 ratings
2 reviews
Pobuca Connect is a cloud app that turns multiple, overlapping and non-connected business contact lists into one unified company address book that’s easy to access from everywhere and ready to share with co-workers or business associates. It also includes the built-in Pobuca Bot, a virtual assistant…

Frequently Asked Questions

What kinds of businesses need contact management software?

Contact management software is ideal for smaller businesses that may not need a fully featured customer relationship management (CRM) tool, but still need to keep detailed contact information. As businesses gain customers it is worth considering purchasing a CRM with contact management features instead.

What integrations are included in contact management software?

Almost all contact management tools feature integrations with calendar applications for the purposes of creating meetings. Many contact management software options also include integrations with sales and marketing tools to help businesses maximize engagement with clients.

What features are included in contact management software beyond contact storage?

Many contact management software options include click to call features, allowing organizations to start calls with contacts at the click of a button. Additionally, most contact management solutions allow for the filtering of contacts by factors such as age, location, and demographic, making it simple to send mass emails to specific groups of contacts.