Overall Satisfaction with Influitive
You cannot get anything better than Influitive. We use Influitive as our global customer advocacy platform, to drive advocacy acts via our customers across our business. As a SaaS platform, we use Influitive as a single customer community, which makes it easier to administer whilst giving customers an amazing experience, helping us to gain a share of voice, improved perception, and trust.
- Simple administration through a single platform.
- Easy to use and understand.
- Excellent technical support.
- Innovative
- Reports are comprehensive but too complicated to administer
- The rewards admin is very poor
- Increased review yield.
- Scaled, automated and improved our reference program.
- Direct access to customers through activities they really enjoy.
It's very easy and intuitive to track customer activity in Influitive especially through the initial interface which provides a summary of activity per advocate, where you can then deep dive into the advocate's profile and activity in more detail. Internal requests are largely handled through a form, completed by anyone who wants to use the platform to gain access to our advocate community.
We looked at Crowdvocate and Advocately. I would say that Influitive is by far the most mature and feature-rich program and is constantly being updated through direct feedback that users of the solution provider. The platform has come a long way since its inception, and there have been some really useful updates in response to user demand.
Do you think Influitive delivers good value for the price?
Yes
Are you happy with Influitive's feature set?
Yes
Did Influitive live up to sales and marketing promises?
Yes
Did implementation of Influitive go as expected?
Yes
Would you buy Influitive again?
Yes
Using Influitive
20 - Advocacy Marketing Managers mainly use the solution who act as community administrators, although from time to time the app is opened up to internal teams to use and see how we use the platform. If we're talking customers then this target is always changing as we recruit more and more into the program and engage them.
3 - The great thing about Influitive is there is no real support overhead on the community admins. Being a SaaS platform, you simply are an administrator of the platform and that means there are no technical support skills required. You can however become a certified administrator of Influitive by undertaking the available training in the Influitive University.
- Driving reviews, references and referrals
- Improving customer loyalty
- Driving better customer engagement
- Presenting educational opportunities
- Giving advocates unique opportunities to get involved with
- There are moves to roll out Influitive to employees
- We have seen opportunities to take customers on journeys to the cloud
- Influitive can also be used for partners
- Employee engagement
- Environmental and sustainability opportunities
- Rebrands
Evaluating Influitive and Competitors
Yes - It wasn't really replaced, it was in addition to Reference Edge.
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
No, our process was sound and all shortlisted vendors were given equal opportunity to present and pitch.
Influitive Implementation
- Implemented in-house
Change management was a big part of the implementation and was well-handled
- Learning curve!
Influitive Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - The bug I reported was immediately responded to with a resolution the same day!
Yes, when a bug that the Influitive team were unable to replicate, they worried with me, and watched me replicate the bug live on my system. Once they had seen what was happening they investigated on their back end and found it was a unique-to-us bug. They quickly identified the issue, and fixed it pretty much the same day!
Using Influitive
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Creating a challenge
- Viewing completed challenges and the points system
- Rewards system is poor.
Yes, but I don't use it