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Influitive

Influitive

Overview

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As…

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Recent Reviews

Influitive is great

10 out of 10
December 06, 2023
Influitive helps us create deeper relationships with our customers. Our SaaS product has multiple layers of users and we may not be able …
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How Influitive Differs From Its Competitors

Customer Advocacy Impact

We are still working through this process. But we have been working on a way to capture and share out customer testimonials with a story library that we continually update and share out to the greater team to use for content creation or to add a proof point for a prospect.
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Customer Advocacy Impact

Prior to using Influitive to track requests we were using a mix of excel and Salesforce with an extension of RefEdge and this was only some of the requests, most were lost to the notebooks and inboxes of colleagues without our visibility. By launching a program on Influitive we're more …
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Customer Advocacy Impact

The platform provided a centralized hub to monitor and measure advocate engagement systematically. The intuitive interface allowed us to track activities such as challenges completed, content shared, and discussions participated in, providing a comprehensive view of advocate interactions.
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Customer Advocacy Impact

The ability to download insights from each challenge and export as a CSV file has been instrumental in cross-team communication.
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Customer Advocacy Impact

The Influitive platform makes generating and tracking requests a breeze.<br><br>We are able to design content for all use cases and segment our audience to target the right customers in each case. The reporting functionality makes it simple to track the activities that our customers complete and …
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Hybrid Platform

We have excelled in achieving all these attributes, and believe it will continue to drive customer advocacy and build a splendid connection between customer and brand. Influitive promises a great UX, amazing features, and effortless creation of tasks and reporting. Well, isn't that a dream for an …
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Customer Advocacy Impact

Reporting is seamless however one needs to be cautious of the options and selection you make. The good part is the AM and support team is helpful and they make life between business goals and customer-centric initiatives effortless. We have been using Influitive for over 6 years and believe the …
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Customer Advocacy Impact

Influitive has allowed us to put so much of our goals under one roof. Before Influitive there were all kinds of email and slack threads about advocacy that didn't all feel consolidated. Now that we have the platform, we can get a very clear picture of activity and ROI.
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Customer Advocacy Impact

It's very easy and intuitive to track customer activity in Influitive especially through the initial interface which provides a summary of activity per advocate, where you can then deep dive into the advocate's profile and activity in more detail. Internal requests are largely handled through a …
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Customer Advocacy Impact

Influitive allows us to bridge the gap between our Customer Success team and Marketing/Sales teams and has allowed us to take note of our key superpromoters. Before Influtive there were many emails sent by different people in the organization to try and recruit/mobilize advocactes, but with …
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Customer Advocacy Impact

We use Influitive to gain insider knowledge on our customers, their favorite things, what they like to do, so that we can customize their experience. We also promote other sides of our business that customers may not be aware of to grow our business. Beforehand everything had to be done in one on …
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Hybrid Platform

Yes, definitely. We have been able to take advantage of a lot of Influitive's features, such as the Discussions feature which lets customers interact with each other in a Discussions-based forum. We have also been able to make the challenges look really enticing and fun so that our customers …
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Customer Advocacy Impact

It helped us in tracking overall engagement and also helped us in centralizing the overall advocacy efforts for our organization.

Helped us in tracking all the acts of advocacy and syncing them with our internal systems for creating a holistic view.
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Hybrid Platform

We use Influitive for our customer advocacy program, which is, in and of itself, a fabulous community. The software makes it really easy to get to know community members, as well as allow community members to get to know each other. If you're a creative community manager, there are a million ways …
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Hybrid Platform

We have benefited by being able to connect with our customers on a closer, 1-1 basis. It has enhanced our feedback we give to our support and product teams in terms of what customers are saying and what they would like to see.
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Hybrid Platform

Yes to both of these. As stated before, these are the primary ways we lean on Influitive as part of our "long" game to retain customers...by prioritizing our star customers who have already been promoting us to their own personal networks since Day 1. Influitive just gives them an easier way to do …
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Hybrid Platform

Influitive has been great for engaging our existing Advocates. We do, however still use a separate tool for Community building (SFDC communities). While SFDC communities aren't perfect, it's a better option for our organization as our care site is also hosted in SFDC (and our CRM is obviously SFDC …
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Hybrid Platform

At first, my company was only going to be using the customer advocacy tool. After reviewing closely, we decided to add community building and it was a great decision. Having both is like peanut butter and jelly, it just goes really well together.
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Hybrid Platform

We have had steady year-over-year growth in our advocate numbers thanks to the Influitive platform. The platform is a safe space for our advocates to hold discussions on topics relevant to them and a great place to network. It is also a great way for us to stay connected to our advocates in a fun …
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Hybrid Platform

It's doing exactly that! Most of all, the offer of being part of Influitive's own community has allowed for networking, idea sharing, and discussions with those in similar industries, whom I would have never met otherwise!
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Hybrid Platform

We have benefited from using Influitive as our customer advocacy platform. It has helped us nurture our clients to become advocates at every stage of the customer lifecycle.
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Hybrid Platform

We have benefited significantly from both of these areas. Our hub allows us to connect and build brand advocates but also encourages community behaviour with our hub members, increasing retention and creating evangelists of the brand.
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Hybrid Platform

That is certainly one of our goals - to use Influitive to drive community engagement. We use another platform for our community but it integrates easily so I hope we'll be able to see success with that.
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Hybrid Platform

I have been able to engage with customers on a closer level and this has enabled me to understand the needs and wants of our customers better
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Hybrid Platform

The different types of challenges help creating a very strong community that can help the company with the general awareness. The challenges as well are useful for the customer advocacy, it’s very easy to engage them! It was very easy to create a strong community with a twist! Very recommended
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Manager in Marketing
Computer Software Company, 501-1000 employees
NS
Nicole Scherck
Customer Marketing Manager
Experity Health (Health, Wellness and Fitness, 201-500 employees)
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Pricing

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Influitive

Influitive

N/A
Unavailable

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://influitive.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

15 people also want pricing

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Bettermode

Bettermode

$599
per month
What is Bettermode?

Tribe is a community platform that integrates social touchpoints across the user journey. It helps brands and creators to build online communities with complete customization capability and data ownership to drive customer engagement, improve retention rate, collect feedback, and improve lifetime…

NextBee

NextBee

$149
per user/per month
What is NextBee?

NextBee headquartered in California offers a referral marketing and customer loyalty platform supporting incentive management with rules configurator and reward distribution, and program management console with segmentation and campaign analytics.

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Product Details

What is Influitive?

Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.

The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.

Influitive Features

  • Supported: Issue challenges to get feedback, references and more
  • Supported: Complete referral management
  • Supported: Build community through discussions
  • Supported: Easily report on activities within your Hub

Influitive Screenshots

Screenshot of Expand your reach through trusted channelsScreenshot of Take Influitive mobile. Advocacy enables anytime, anywhere.

Influitive Video

Want to learn more about Influitive? Visit https://influitive.com

Influitive Integrations

Influitive Competitors

Influitive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified)

Frequently Asked Questions

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.

TechValidate, Firstup, and Amplifinity are common alternatives for Influitive.

Reviewers rate Availability and Online Training highest, with a score of 10.

The most common users of Influitive are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(207)

Attribute Ratings

Reviews

(1-17 of 17)
Companies can't remove reviews or game the system. Here's why
December 01, 2023

Awesome Platform...Totally worth every penny!

Verified User
Team Lead in Marketing
Information Technology & Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Headcount Required
5
Our team is influenced by a background in Marketing, Content Writing, Graphics, and Public relations. The point of having a team that is blended with customer experience skills is to ensure we have the customer's interest and the right ideation and strategy to build the program into a stronger one. We have trained the people on the platform to ensure they know backend functioning completely.
November 30, 2023

Influitive hits the sweet spot for driving customer advocacy

Jon Ashley | TrustRadius Reviewer
Jon Ashley
Customer Advocacy Marketing
Sage (Computer Software, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Support Headcount Required
3
The great thing about Influitive is there is no real support overhead on the community admins. Being a SaaS platform, you simply are an administrator of the platform and that means there are no technical support skills required. You can however become a certified administrator of Influitive by undertaking the available training in the Influitive University.
June 15, 2023

Easy-to-use customer advocacy software that makes advocacy fun

Verified User
Program Manager in Marketing
Telecommunications Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Headcount Required
2
Our Reference Program Manager and I use Influitive on a day-to-day basis to manage our Advocate Hub for our Genesys advocates. We also use the software in conjunction with Point of Reference to track activity in Salesforce and push points to Influitive.
April 14, 2023

The best solution for connecting with your customers - period.

Verified User
Manager in Product Management
Computer Software Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Headcount Required
3
Sr. Manager - Oversees the strategy for the customer advocacy program
Community Specialist - Oversees the day-to-day management of the customer hub
Community Specialist - Oversees the day-to-day management of the partner hub
August 22, 2022

Loyal to Influitive for growing our base of loyal customers

Sue Reukauf, M.Ed | TrustRadius Reviewer
Sue Reukauf, M.Ed
Senior Manager - Installed Base Marketing and Customer Loyalty / Advocacy
Renaissance (Computer Software, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Support Headcount Required
2
Senior Marketing Manager to plan strategy, align with corporate initiatives, analyze data, create campaigns, engage with members, partner with other departments, and more. The Community Coordinator takes care of the day-to-day tasks of creating activities, monitor discussions, approve rewards, write campaigns and activities, respond to member questions, and more. All members of the team need to work together to support the company initiatives and member support and engagement.
August 19, 2022

A platform to build customer advocacy program

Megha jetley | TrustRadius Reviewer
Megha jetley
Team Lead, Customer Marketing
Cvent (Computer Software, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Headcount Required
7
Since Influitive is a platform for nurturing and mobilizing customer advocates so most people who use the program are from a marketing background in the customer marketing team who works around building the customer journey through the loyalty program
August 18, 2021

Why Influitive is a stack above the rest...

Jennifer Susinski | TrustRadius Reviewer
Jennifer Susinski
Global Customer Advocacy & Marketing Manager
HPE (Computer Software, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Support Headcount Required
5
I truly believe that community managers need to have empathy, be organized, be human and have the ability to not only have fun but also let their personality shine.

It is critical for communities to be relatable and not robotic. You want to create a nurturing place where customers can grow while you hep them succeed!
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