Awesome Platform...Totally worth every penny!
Updated December 01, 2023
Awesome Platform...Totally worth every penny!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Influitive
Using it to enhance advocacy programs and help users stay engaged with products news, enhancement, learning, and training material. An insightful platform to balance work and fun. Initially keeping users engaged and up to date had been slow, however with Influitive in action, it's effortless. The program helps us make the entire education and learning process fun and meaningful.
- Easy to use
- Constantly improving features
- Least stressful and perfectly adaptable
- Caters to audience globally and is seamlessly integrated with many programs and CRMs.
- The mobile app needs alot of work.
- More UX improvement needed than a standard layout.
- Customizing [the] look and feel can be better.
- Usability
- Increased customer engagement
- Enhanced product adoption
- Improved integrations
We have excelled in achieving all these attributes, and believe it will continue to drive customer advocacy and build a splendid connection between customer and brand. Influitive promises a great UX, amazing features, and effortless creation of tasks and reporting. Well, isn't that a dream for an organization? We enjoy working on the platform and so do our users.
Reporting is seamless however one needs to be cautious of the options and selection you make. The good part is the AM and support team is helpful and they make life between business goals and customer-centric initiatives effortless. We have been using Influitive for over 6 years and believe the tool and new updates are working well and have a long way to go, especially introducing comprehensive analysis
- Ambassador Referral Marketing Platform (discontinued)
More options and better UX. Honestly, the platform barely had many features and was entirely focused on referrals. They did not help create a community or advocacy platform. Their gift card system was lacking global reach and that was definitely a major show down for us. We were looking for a unified platform that has all elements: Advocacy, gifting, referrals, references, and amazing UX.
Do you think Influitive delivers good value for the price?
Yes
Are you happy with Influitive's feature set?
Yes
Did Influitive live up to sales and marketing promises?
Yes
Did implementation of Influitive go as expected?
Yes
Would you buy Influitive again?
Yes
Using Influitive
5 - Our core team working entirely on the program consists of 5 people. One looks at reporting and announcements, the others look at rewards, challenge creation, ideation and graphics. The platform has our attention entirely so that we constantly respond to messages in time and invite new customers to the platform to widen our network.
5 - Our team is influenced by a background in Marketing, Content Writing, Graphics, and Public relations. The point of having a team that is blended with customer experience skills is to ensure we have the customer's interest and the right ideation and strategy to build the program into a stronger one. We have trained the people on the platform to ensure they know backend functioning completely.
- Referrals
- Reviews
- Advocacy
- Encouraging webinar registrations and attendence
- Creating a buzz for upcoming events
- Announcing new trainings and certifications to upskill audience
- Many do not realize what an asset Influitive can be to manage reference.
- Build Case Study Groups
- Create a testimonial bank
Evaluating Influitive and Competitors
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
Product features are the most crucial aspect for us because no matter how low or high a cost might be if the program does not have the features we are eyeing, it's useless to us. We deem product features as the strongest point for us to lean towards a company and ensure our target audience gets the best experience while onboard. This is my second time renewing Influitive for the organization, and without doubt I feel this is the best decision we are taking
We might take a trial month or two. Make challenges and run a beta surveying 500 customers on what features they like the most and where would they feel we could make a change, replace or review a certain feature. It is important for us to keep our audience as the priority and ensure they enjoy logging in each day. Also I believe in altering the contract within a walk-out term, to ensure while we promise on being committed to a software for the next two to three years, the service has to be top notch, else the contract can be terminated
Influitive Implementation
Not sure - I wasn't a part of the initial implementation team as I joined way later until the program was started. The program was implemented a couple of years ago and I have been using Influitive for the last 18 months, so I am not sure if there was any trouble or whether the process was quick and seamless.
- I am not aware of the issues as I wasn't a part of the implementation process.
Influitive Training
Influitive Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I do not know whether we bought premium support initially, however, I do know that we are treated extremely well and we get great support that is quick, knowledgeable, and always ready for us. The team is very responsive and sure feels like premium and we also have bi-weekly connec[tions]to ensure everything is running smoothly.
Yes - Yes usually when we report a ug it is looked into almost instantly and they ensure they keep updating us on the matter. If it is delayed from their end, they are always prompt on letting us know even if we do not follow up. The team works round the clock if we mention the level of urgency.
There was a time that many of our experience channels were acting odd and kept expiring all by themselves. WE realized the bug and informed the team. I think we had two to three people working on the issue and made sure we were up and running in next to no time.
Using Influitive
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Creating a challenge
- Exporting a report
- Inviting new users
- Monitoring the dashboard
- Changing banners on the top page
- Pulling reports from gifting partner whether the reward has been honored or not
Yes - The desktop version is a beauty, however, the mobile app has a lot of things to be worked upon. It often has issues and takes you to different pages while you intend to go on a different one. It is slow and not that amazing. It needs a revamp for sure.