Easy-to-use customer advocacy software that makes advocacy fun
Updated June 15, 2023
Easy-to-use customer advocacy software that makes advocacy fun
Score 10 out of 10
Vetted Review
Verified User
Software Version
Customer Advocacy
Overall Satisfaction with Influitive
Influitive is used to manage our customer advocacy program as part of our overall Marketing line of business. We use Influitive to support the platform in which our advocates can interact with each other. We also use it to track referenceable activities for our customers.
- Really easy to operate for the user
- Makes advocacy enjoyable for the customer
- Integrates well with other CRM software, such as Reference Edge and Salesforce
- Great team of professionals who support you every step of the way
- Support team is slow to resolve bugs and issues
- UI could be more updated and catchy
- Mobile app support could be a lot better
- A lot of technical bugs I have keep happening over and over again
- Increased customer engagement
- Increased customer reference pool
- Decreased efficiency and possibly CX due to slow Support resolutions
Yes, definitely. We have been able to take advantage of a lot of Influitive's features, such as the Discussions feature which lets customers interact with each other in a Discussions-based forum. We have also been able to make the challenges look really enticing and fun so that our customers will want to participate in them.
I was not a part of the purchasing decisions for Influitive so I cannot speak to this. I have seen demos, however, and it seems that Influitive is a leader in the space.
Do you think Influitive delivers good value for the price?
Yes
Are you happy with Influitive's feature set?
Yes
Did Influitive live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Influitive go as expected?
I wasn't involved with the implementation phase
Would you buy Influitive again?
Yes
Using Influitive
3 - Reference Program Management, Marketing
2 - Our Reference Program Manager and I use Influitive on a day-to-day basis to manage our Advocate Hub for our Genesys advocates. We also use the software in conjunction with Point of Reference to track activity in Salesforce and push points to Influitive.
- Advocate Hub management
- Increasing customer engagement
- Tracking advocacy journeys for customers
- We have integrated with Point of Reference
- We use the platform to advertise large events
- We use the platform to support internal stakeholders and their projects
- Build out a sub-hub for our top advocates
Evaluating Influitive and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
I was not involved in the purchasing process with Influitive, I am just a user
Influitive Implementation
- I'm not sure
Influitive Support
Pros | Cons |
---|---|
Knowledgeable team | Poor followup Not kept informed Escalation required Difficult to get immediate help Slow Initial Response |
Yes we do because it's important for our customers that they are having the best experience with our advocacy program's hub. However, I often feel that my responses go into a black hole or it takes months for things to get resolved.
Yes - It was resolved, but it took months to hear anything. Usually I have to follow up with support to get a status update on my ticket.
Unfortunately, I cannot
Using Influitive
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Setting up challenges
- Setting up rewards
- Interacting with customers through the messaging center in the platform
- Uploading images to challenges